Head of Services - Support and Managed

Job Description

Job Description Join Florida Avenue Brewing Co. as a Full-Time Service Manager and embark on an exciting career in the beverage industry! This onsite position offers a dynamic environment perfect for recent graduates and early career professionals eager to make their mark. You will play a crucial role in delivering exceptional customer experiences, working alongside a vibrant team that values innovation and excellence. With a competitive pay scale ranging from $52,000 to $56,000 plus bonuses, this role provides a solid foundation for your career growth.You can enjoy great benefits such as Medical, Dental, Vision, 401(k), Life Insurance, Competitive Salary, Paid Time Off, Snack/Drink Room, Employee Discounts, and Free Draft Beer. This is your opportunity to contribute to a fun, energetic culture while honing your problem-solving skills in Wesley Chapel, Florida. Don’t miss the chance to be part of a forward-thinking company that truly respects and nurtures its talent!Florida Avenue Brewing Co.: What drives usWe called ourselves Florida Avenue from the start for our location on one of Tampa's most notable roads. But with time and growth, that name has come to mean more to us and more to our people. We set out in 2010 with a mission to provide a memorable craft beer experience for anyone we met along the way and to represent the Sunshine State to all who walked through our doors. With each beer you enjoy, we want you to taste all this state has to offer, drink it in, and thirst for more. Throughout our state and beyond, we are Florida Avenue.Make a difference as a Service ManagerAs the Service Manager at Florida Avenue Brewing Co., your primary mission is to lead from the front, becoming the face of operations during our busiest hours, primarily in the evenings. You will directly manage and mentor our Servers and Hosts, empowering them to deliver exceptional service while expertly overseeing the atmosphere and pacing of the floor. Your role involves handling guest recovery and optimizing seating efficiency at the host stand. While your focus is on Front of House (FOH) operations, you will collaborate closely with the Back of House (BOH) Manager, stepping in as needed to assist in Expo or run food during peak times. Additionally, as a key opener and closer, you will ensure the facility's security and set your team up for success, demonstrating an operational ownership that reflects our commitment to excellence and customer satisfaction.Does this sound like you?To thrive as a Service Manager at Florida Avenue Brewing Co., you should possess a blend of essential skills and experience. A background in hospitality management or supervisory roles (1–2 years) is crucial, along with proven abilities in directing scheduling and performance management for a diverse team. Technical proficiency with Toast POS and Toast Tables will enable you to effectively manage floor charts and kitchen display systems. Familiarity with Google Suite, particularly Sheets and Calendar, is necessary for seamless staff scheduling.An execution-minded approach is key; you should have a natural sense of urgency to identify and address service bottlenecks before they impact the guest experience. Additionally, versatility is vital, as you will predominantly work evening shifts and must be willing to support various areas within the establishment, whether fixing a pour at the bar or assisting the kitchen during busy periods.Knowledge and skills required for the position are: Qualifications & SkillsExperience: 1–2 years of hospitality management or supervisory experience.Direct Management: Proven ability to handle scheduling and performance management for a diverse team.Technical Proficiency: * Toast POS & Toast Tables: High proficiency in managing floor charts and KDS flow.Google Suite: Experience using Sheets and Calendar for staff scheduling.Execution -Minded: You have a natural sense of urgency and can spot a service bottleneck before it affects the guest experience.Versatility: You are comfortable working majority evening shifts and are willing to support any area of the building-whether it's fixing a pour or helping the kitchen during a rush.Make your moveIf you think this job aligns with your requirements, then submitting an application is simple. Good luck!