Head of Customer Service (Remote)

Director Of Dining Services - Malvern, Pa

As a member of Eurest's leadership and professional support team, you will help our 16,000 chefs, and in-unit associates excel as they deliver world-class meals in corporate cafes and executive dining rooms with on-site catering through vending innovations and more.

Our teammates are enthusiastic, committed to quality and thrive on consistently delivering unparalleled results. This position is eligible for an Employee Referral Bonus! For Employee Referral guidelines, FAQs and the Compass Employee Referral Policy, email View email address on click.appcast.io.

The Director of Dining Services is an exciting opportunity for an energetic, entrepreneurial manager who is constantly seeking a better way to conduct business. This key leadership position is directly responsible for the successful operation of Dining Services. The Director ensures client, customer service/satisfaction with efficient cost effective management that both meets and exceeds stated expectations. including care (retail, cafeteria, catering etc), quality improvement, sanitation, infection control, and all client-related activities.

Manages salaried managers and hourly associates in the Food Service Department

Oversees the overall direction, coordination, and evaluation of the account

appraises performance; addresses complaints and resolves problems

Prepares and manages annual budget

Utilize company systems for completion of required daily/weekly/monthly reports such as inventory, cash reports, production records, payroll/time-keeping, etc.

Oversees and participates in the preparation and service of food and beverage items in adherence to company food standards for preparation, presentation, sanitation and safety (meeting HACCP and OSHA guidelines) and portion control

Degree in Food Services Technology/Management or related field; Five to seven years of direct foodservice operational management experience with inventory and purchasing knowledge and control

Strong knowledge of food and catering trends with a focus on quality, production, sanitation, food cost controls, and presentation

Previous P&L accountability or contract-managed service experience is desirable

Strong supervisory, leadership, management and coaching skills

Ability to communicate on various levels to include management, client, customer and associate levels

Excellent financial, budgetary, accounting and computational skills

Proficient computer skills to include; various computer programs, Microsoft Office programs, e-mail and the Internet

Medical

Dental

Life Insurance/ AD

Disability Insurance

Retirement Plan

Holiday Time Off (varies by site/state)

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Personal Leave

Associates may also be eligible for paid and/or unpaid time off benefits in accordance with applicable federal, state, and local laws. For positions in Washington State, Maryland, or to be performed Remotely, click here or copy/paste the link below for paid time off benefits information.

At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Applications are accepted on an ongoing basis.