Customer Service Officers

Service Advisor Dutch Miller Kia

Under New Management | Family-Owned and Operated

Join a Dealership That Feels Like Family

Dutch Miller Kia, a proud part of the Dutch Miller Auto Group, is under new management and looking to grow with individuals who are passionate about people and performance. As a family-owned dealership with a legacy of automotive excellence, we're committed to delivering top-tier service to our customers and fostering a supportive, professional environment for our team.

We are currently seeking a dedicated and customer-focused Service Advisor to join our expanding service department. If you're ready to bring your skills to a fast-paced, team-driven environment where your contributions matter, we'd love to meet you.

What We Offer:

• Competitive Pay Structure
• Health, Dental, and Vision Insurance
• Paid Time Off (PTO)
• 401(k) with Company Match
• Employee Discounts on Parts, Labor, and Vehicle Purchases
• Supportive, team-oriented culture under new leadership

Key Responsibilities:

Greet customers in a warm, professional manner and build trust quickly

Accurately document customer concerns and vehicle service needs

Communicate service recommendations and estimates clearly and confidently

Sell recommended services based on technician findings and vehicle needs

Follow up with customers after service appointments to ensure satisfaction

Maintain exceptional service survey scores by delivering consistent, high-quality experiences

Follow up with customers who decline services to encourage future maintenance and build long-term relationships

Handle appointment setting and scheduling to ensure an efficient service flow

Act as the liaison between customers and the service team

Monitor vehicle repair progress and keep customers informed

Ensure all work is documented accurately and completed to customer expectations

Qualifications:

Prior experience as a Service Advisor or in a high-volume customer service role (automotive preferred)

Excellent communication, sales, and interpersonal skills

Organized and able to multitask in a fast-paced setting

Strong attention to detail and a commitment to customer satisfaction

Basic understanding of vehicle systems and maintenance processes is a plus

High school diploma or equivalent required; additional technical or business education is a plus

Valid driver's license and clean driving record

Join the Dutch Miller Family! Be part of a growing team where your expertise is valued, your contributions are recognized, and your career can thrive. At Dutch Miller Kia, we're proud to serve our communityand we're excited to welcome new team members to our legacy of excellence.

Dutch Miller Auto Group