Head of Operations Management (m/w/d)

Operations Manager About the job 360 Destination Group is an award-winning national destination and event management company with offices throughout California, Las Vegas, Florida, Texas, Arizona, Nashville, Chicago and New York. 360DG packs decades of know-how into amplifying the very best that each destination has to offer. As a company that values innovation, creativity, and excellence, we pride ourselves on utilizing a unique and customized approach to deliver unforgettable events that leave our clients speechless.

Due to a recent promotion on the team, we now find ourselves seeking a hospitality-oriented individual with a passion for producing corporate events to be the next Operations Manager for our Santa Barbara office! As a member of our rockstar team, you’ll bring to life a variety of corporate events ranging from carnival-themed seminars to Latin nightclub receptions all while collaborating with professionals who are equally as passionate about creating memorable experiences as you!

Quarterly incentive eligibility, which is based on the company’s performance.

Health insurance coverage including medical, vision, and dental.

Discretionary PTO off AND paid holidays.

A retirement savings plan (401k).

Short term disability insurance coverage.

Life insurance coverage.

As an OPERATIONS MANAGER, you will… Maintain teamwork and collaboration parameters by working from the areas’ physical office location three times a week.

Participate in site inspections as required by SAM, Sales, Design, or Clients.

Follow and adhere to the company’s Process Flow, from “Lead to Execution.”

Participate in program turnover and send email to client for personal introduction within 24 hours and send an email to hotel CSM and any vendors within 48 hours.

Detailed Contract Review of products and services sold, vendors and venues used.

Build production schedule/schedule of services, detailing each day of the program with 360DG inclusions, to be shared with client, hotel event service manager, and our Field Staff Representatives.

Maintain constant communication with client and vendors prior to onsite program operation. Discuss all details of staff/equipment/venues/entertainment.

Communicate with hotel contacts our deliverables, load-in schedules, hotel power and green room requirements, etc.

Manage passenger flight arrival and departure manifests, track flights on day of travel.

help with possible parcel movement.

Process final invoice and include any commissionable amounts to hotels or third parties.

Process field staff payroll and expense report approval twice monthly.

Provide vendors and field staff with timely, accurate information about 360DG expectations and program requirements. Provide vendor feedback at the conclusion as relates to their performance.

Serve as main on-site contact with clients, vendors, and hotel. Be onsite during program duration and be flexible.

Manage and care for our Field Staff while onsite at the program.

Send thank you email and survey request to client post-program. Be willing to assist across destinations and/or travel to our sister offices to help operate and support.

Represent 360DG at hotel pre-conference meetings with Account Executive and be onsite for all services provided, including on and offsite events, arrivals and departures, transportation, activities, etc.

Maintain project management through final PNL accounting process and close the books within the timeframes given.

Participate and assist with FAMs and hotel partner team outings.

Work with Operations & Staffing Coordinators to manage field staff assignments.

Submit vacation/holiday requests and sick leave to General Manager via Paylocity.

Have reliable transportation to be able to travel throughout your resident city.

Work well in a fast-paced team environment, work overtime when required, and deliver quality service to our clients.

Recognize essential elements of a challenge and develop creative solutions.

Five or more years total work experience with a minimum of three years of hospitality/event experience.

Understanding of technology – Advanced skills in Microsoft Word, Excel, and PowerPoint, texting and phone apps; Room Diagram online tool knowledge.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. Frequently required to perform administrative and professional work using writing tools and electronic media.

Occasionally exposed to fumes or airborne particles and toxic or caustic chemicals associated with office work.

The need for accuracy and effective utilization of accepted policies and procedures is high. Errors in judgment and execution will waste time and resources, adversely impacting unit performance. Employees operate independently but work is verified by supervision. Acknowledgements: 360 Destination Group is an Equal Opportunity-Affirmative Action Employer / Disability / Veteran.

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