Head of Operations & Business Management

Location: UNIVERSITY OF NORTH ALABAMA - FLORENCE, AL

Salary: $80,000 - $90,000

Other Forms of Compensation: Medical, Dental, Vision, 401k, PTO

At over 300 college & universities around the country, Chartwells Higher Education is re‑inventing the on‑campus dining experience. We are challenging the norm and setting new standards by investing in high‑tech, food‑infused social spaces that bring people together to promote meaningful relationships and interactions. We are food‑forward difference makers, bound together by a desire to feed hungry minds and prepare students for success.

We are seeking hungry, humble and smart associates who are looking to join and grow with a diverse organization. We invite you to start your career journey with us and look forward to hearing from you.

Job Summary

Ready to lead at scale and make a meaningful impact in campus dining? Chartwells Higher Education is seeking a Director of Operations – Retail and Concessions at the University of North Alabama in Florence, AL, where innovation, collaboration, and excellence drive everything we do. In this role, you’ll oversee retail and athletic concessions, lead teams, optimize operations, and deliver exceptional guest experiences. You’ll be responsible for maintaining strong financial performance while upholding the highest standards in food quality, service, and safety. This is a leadership opportunity where you’ll work alongside talented professionals, empower teams, and shape the future of dining on a nationally recognized campus.

With Chartwells’ continued growth, you’ll have the chance to expand your leadership influence, drive strategy, and elevate your career in a dynamic, fast‑paced environment.

Why the University of North Alabama?

UNA Lions spirit and a welcoming, close‑knit campus

Historic Alabama university with strong academics and personal attention

Hands‑on learning and growing programs in business, education, health, and the arts

Creative, Southern‑inspired campus dining

A beautiful, walkable campus with iconic landmarks

Why Florence, AL?

Tennessee River views and plenty of outdoor activities

Part of the legendary Shoals music scene

Parks, trails, and natural beauty all around

A rising food scene with local flavor

Affordable, friendly, and full of creative energy

Key Responsibilities

Formulates budgets and plans for the operation

Maintains and implements standards of quality in all areas of the foodservice operation

Ensures compliance with all regional and account programs and policies

Accountable for accurate reporting for the account

Preferred Qualifications

BS degree preferred

Five years of foodservice management experience required

Higher Education experience in board and retail operations is required

Knowledge of P&L accountability and contract‑managed service experience is required

Strong leadership and communication skills

Benefits

Medical

Dental

Vision

Life Insurance/ AD

Disability Insurance

Retirement Plan

Paid Time Off

Holiday Time Off (varies by site/state)

Associate Shopping Program

Health and Wellness Programs

Discount Marketplace

Identity Theft Protection

Pet Insurance

Commuter Benefits

Employee Assistance Program

Flexible Spending Accounts (FSAs)

Paid Parental Leave

Personal Leave

Associates at Chartwells Higher Ed maintain a drug‑free workplace.

Qualified candidates must be able to perform the essential functions of this position satisfactorily with or without a reasonable accommodation. Disclaimer: this job post is not necessarily an exhaustive list of all essential responsibilities, skills, tasks, or requirements associated with this position. While this is intended to be an accurate reflection of the position posted, the Company reserves the right to modify or change the essential functions of the job based on business necessity. We will consider for employment all qualified applicants, including those with a criminal history (including relevant driving history), in a manner consistent with all applicable federal, state, and local laws, including the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance, the San Francisco Fair Chance Ordinance, and the New York Fair Chance Act.

Compass Group is an equal opportunity employer. At Compass, we are committed to treating all Applicants and Associates fairly based on their abilities, achievements, and experience without regard to race, national origin, sex, age, disability, veteran status, sexual orientation, gender identity, or any other classification protected by law.

Req ID: 1545510

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