Head of Retail Markets

SummaryThe Market Director, Store Operations is a key leader responsible for overseeing the operational performance of multiple store locations within an assigned market. Reporting to the Divisional Vice President of Store Operations, this role ensures operational excellence, compliance, and efficiency wile fostering a customer-centric culture. The Market Director partners with store managers and their teams to achieve organizational goals, enhance profitability, and provide an exceptional customer experience to achieve sales and profit targets.ResponsibilitiesLead, mentor, and develop store managers to drive operational excellence and continuous improvement across all locations.Monitor and ensure compliance with operational policies, safety standards, and company procedures.Analyzes and interprets the markets profit and loss statements and inventory reports to identify and implement strategies to improve operation performance; keeping management apprised of issues, progress, and results.Partners with sales leadership to identify and deploy strategies and tools to improve store efficiency and service levels to achieve and exceed district financial objectives and quotas.Produces accurate and timely financial reports and projections for the market.Works cross functionally with Sales market director to deliver key sales initiativesOversee inventory management processes to minimize shrinkage and optimize stock levels.Conduct regular store visits to assess operations, ensure adherence to store standards, train and coach teams and provide actional feedback to leadership teams.QualificationsBachelor’s degree in Business Administration, Operations Management, or related field.Data Driven: Proven ability to analyze data, develop strategies, and deliver results in a fast-paced environment.Operational Excellence: Ensures consistent execution of operational standards to maximize store performance and efficiency.Customer Experience Focus: Champions initiatives that enhance the in-store customer experience and drives satisfaction.Financial & Business Acumen: Manages budgets and operational metrics to achieve profitability and sustain growth.Proficiency in operational tools, inventory management systems, and reporting software.Preferred Qualifications7+ years of progressive leadership experience in retail store operations with multi-unit management experienceLeadershipEmbodies the following values: serve, perform, influence, respect, innovate, team.Delivers results and drives customer success by committing and focusing on outcomes to deliver results and making the customer the center of decisions.Develops high-performing teams by providing inclusive leadership, attracting and developing world-class talent, providing ongoing feedback, and building trust across the organization.Physical Demands / Working EnvironmentWork conducted in office, retail stores, and customer site environments.Frequent periods standing/walking in unairconditioned facilities and retail stores.Local and air travel up to 50% - 75% of time to perform duties.Let us know you're interested in a future opportunity by joining our Talent Community onjobs.comor create an account to set up email alerts as new job postings become available that meet your interest!GPC conducts its business without regard to sex, race, creed, color, religion, marital status, national origin, citizenship status, age, pregnancy, sexual orientation, gender identity or expression, genetic information, disability, military status, status as a veteran, or any other protected characteristic. GPC's policy is to recruit, hire, train, promote, assign, transfer and terminate employees based on their own ability, achievement, experience and conduct and other legitimate business reasons.