Head of Client Support Services

Are you a results-driven leader ready to make a meaningful impact to patients, caregivers, and your community? At DMC Sinai-Grace Hospital , we’re seeking an innovative and experienced healthcare leader to drive excellence and inspire our team towards exceptional patient outcomes and operational success.

At Tenet Healthcare, we understand that our greatest asset is our dedicated team of professionals. Medical, dental, vision, and life insurance

401(k) retirement savings plan with employer match

Health savings accounts, healthcare & dependent flexible spending accounts

Employee Assistance program, Employee discount program

Voluntary benefits include pet insurance, legal insurance, accident and critical illness

insurance, long term care, elder & childcare, auto & home insurance.

Reporting to Nursing leadership for the hospital site, as assigned, and with/through subordinate personnel, assumes management responsibility for a single major (or multiple smaller) function, service or process that provides business support to Nursing operations.

The position may also be used for managers responsible 24/7 for multiple (2 or more) similar/smaller Nursing units in the department of Nursing who may report to a Director, Administrative Director or Executive Director at the site. This position will manage both the NICU and Labor & Delivery Units.

This is a full-time, 40 hour per week position.

The position is medium in scope or impact with less than 50 FTE direct/indirect-reports on multiple Nursing units; or with responsibility for a single major Nursing operational support function; or with multiple Nursing operational support responsibilities that diversify the role and expand the impact on the organization at the site level.

Direct-reports may include Clinical Managers and/or high-level professional/administrative exempt and Nursing supervisory personnel.

The Manager Patient Services positions with patient care accountability, plan, implement and evaluate processes related to performance improvement, staffing effectiveness, fiscal management, staff competence and customer service outcomes within designated units/services and in collaboration with senior leadership and subordinate staff. Ensure that regulatory requirements/standards are communicated, implemented and monitored.

Collaborate with other members of the healthcare team to plan, implement & evaluate activities related to department, hospital and DMC objectives. Model customer service excellence.

The Manager Patient Services positions with responsibility for providing business support to Nursing operations, identify the need for departmental policy development and/or revision and define policy in collaboration with higher-level management input and department goals/objectives.

May provide input into the development and revision of departmental organizational design and/or monitor the quality and quantity of overall workflow. Initiate or recommend personnel actions such as hires, fires and disciplines for area(s) assigned. Complete performance appraisals.

Develop and assess performance of daily, monthly and/or yearly goals and measures for assigned area(s). Assist in developing and monitoring budget for designated single or multiple, closely-related fields, areas or processes.

Model customer service excellence. COMPLIANCE STATEMENT Supports the standards set forth in the DMC's Code of Conduct by creating an atmosphere of commitment to legal and ethical standards, and as directed, implementing external and internal audit recommendations. Monitors activities to ensure compliance with applicable laws, regulations JCAHO requirements, and DMC policies and procedures.

Bachelors in Nursing (BSN) required. If Masters prepared, either bachelors or masters must be in Nursing.

Facility Description
Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Facility: DMC Harper University/Hutzel Women's Hospital

Job Type: Full Time

Shift Type: Day

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

Employment practices will not be influenced or affected by an applicant’s or employee’s race, color, religion, sex (including pregnancy), national origin, age, disability, genetic information, sexual orientation, gender identity or expression, veteran status or any other legally protected status. Tenet will make reasonable accommodations for qualified individuals with disabilities unless doing so would result in an undue hardship.

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