Head of Business Operations - Remote

SHR Consulting Group, LLC is a small business delivering enterprise IT, cybersecurity, and program management services to the Department of Defense and federal civilian agencies. We support mission-critical infrastructure at the Pentagon and across the National Capital Region, and we invest in our people through competitive compensation, professional certification support, and long-term career growth on stable, multi-year programs.

About SHR Consulting Group

SHR Consulting Group, LLC is a small business delivering enterprise IT, cybersecurity, and program management services to the Department of Defense and federal civilian agencies. We support mission-critical infrastructure at the Pentagon and across the National Capital Region, and we invest in our people through competitive compensation, professional certification support, and long-term career growth on stable, multi-year programs.

Position Summary
SHR Consulting Group is seeking an Operations Manager to run daily operations across the DISA J-9 Hosting and Compute (HAC) portfolio. This is a Key Personnel position and the operational center of gravity for the program. You will own incident response, troubleshooting escalation, monitoring, and initiative execution across infrastructure, storage, applications, and organizational messaging, coordinating daily with the On-Site Program Manager and Government leadership. This role suits an operations leader who is comfortable both directing a large technical staff and staying close enough to the technology to make sound restoration calls under pressure.

Key Responsibilities

Manage daily operations across the J-9 HAC portfolio, including infrastructure, storage and backup, mission applications, and organizational messaging service areas

Own incident management and troubleshooting escalation, driving root cause identification, restoration, and corrective action to closure

Direct 24x7x365 monitoring operations and ensure watch teams execute notification, escalation, and shift turnover procedures consistently

Coordinate daily with the On-Site Program Manager and Government leadership on operational status, risks, and emerging issues

Lead execution of operational initiatives and system transition activities, tracking milestones and dependencies against the Integrated Master Schedule

Direct staff in developing, coordinating, and implementing DoD-specific IT policies, processes, and procedures, including Concept of Operations and Standard Operating Procedures

Manage, develop, monitor, and report on client Service Level Agreements and Acceptable Quality Level performance standards

Ensure Key Personnel positions remain staffed at or above 95% and that all personnel maintain required clearances, education, experience, and DoD 8140 certifications

Ensure changes are processed through the enterprise change management framework and that configuration baselines remain accurate

Notify Government leadership within established timelines when a system or service is degraded and provide status updates through resolution

Support monthly In-Progress Reviews and executive briefings with operational metrics covering incidents, service requests, change requests, and SLA impact

Drive continuous improvement across people, process, and technology, and maintain COOP readiness for mission essential systems

Oversee onboarding, training, and validation of contractor staff on internal processes, and ensure timely completion of building pass, CAC, facility, and system access actions

Minimum Qualifications

Demonstrated ability and experience in daily operations and maintenance of large, complex IT projects and IT staff similar in size and scope to this order

Experience directing staff in developing, coordinating, and implementing DoD-specific IT policies, processes, and procedures

Experience managing, developing, monitoring, and reporting on client Service Level Agreements

Knowledge of backend server and infrastructure environments, application management, storage networks, and networking infrastructures

Demonstrated experience operating and maintaining large-scale deployments and upgrades of enterprise applications and large-scale virtual and physical Red Hat and Microsoft server environments

Demonstrated experience in a DoD IT environment and in a large, complex IT environment

Demonstrated experience with DoD IT security practices, policies, and directives, and understanding of DoD Joint Information Environment (JIE) initiatives

Experience maintaining cyber compliance and supporting performance-based order requirements

Demonstrated ability to conduct service interruption event management and troubleshooting

Demonstrated ability for oral and written communication, including briefing Government leadership

Knowledge of operating system environments similar in size and scope to this order

Education
Bachelor of Science degree in Computer Engineering, Computer Information Systems, Telecommunications, or Management Information Systems; or seven (7) recent years of documented experience relevant to this key position.

Certification Requirements
Must have equivalent professional experience and certification to Information Technology Infrastructure Library (ITIL) Foundation and Project Management Professional (PMP). DoD 8570.01-M / DoD 8140 certification required prior to start of order.

Security Clearance
Active Secret clearance required at minimum; must be eligible to obtain and maintain TS/SCI. U.S. citizenship required.

Work Environment
On-site at the Pentagon Reservation and Government facilities within the National Capital Region, which for this program includes the Mark Center, Crystal Gateway, the Taylor Building, Raven Rock Mountain Complex, Fort Detrick, Fort Belvoir, Fort McNair, Fort Myer, and Naval Support Group Mechanicsburg, PA. Limited unclassified telework may be authorized in writing by the COR on a case-by-case basis in support of COOP scenarios. Occasional CONUS travel may be required.

Location
Pentagon Reservation, Washington, DC (National Capital Region)

Schedule
Full-time, 8 hours x 5 days per week (Monday-Friday), with after-hours on-call responsibility

Benefits

Competitive salary commensurate with experience and clearance level

Comprehensive medical, dental, and vision coverage

401(k) with company contribution

Paid time off and eleven federal holidays

Certification reimbursement and training support (DoD 8140 baseline and computing environment certifications)

Life and disability insurance

The above salary range represents a general guideline; SHR considers a number of factors when determining the base salary offers such as the scope and responsibilities of the position, and the candidate's experience, education, skills and current market conditions.

SHR Consulting Group, LLC is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or protected veteran status.

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