Head of Programme Management

Job Description Summary The Customer Programs team is focused on providing excellent customer experiences and delivering programs that benefit AES Indiana’s customers and communities. As part of this team, the Program Manager will help advance energy efficiency and demand response initiatives with customers in central Indiana. The role involves managing a portfolio of customer‑facing demand side management products/programs, establishing and maintaining vendor relationships, facilitating customer participation in energy efficiency and demand response (DR) programs within AES Indiana’s territory, and supporting the launch and continuous improvement of new DR customer products and services.
Primary Responsibilities Manage assigned Energy Efficiency/Demand Response customer programs to meet objectives within budget.
Manage and oversee third‑party implementation vendors to ensure contract compliance.
Develop and implement marketing/promotional materials and campaigns necessary to achieve program success and company objectives.
Monitor and track Customer Satisfaction results, identify leading indicators, and recommend program modifications to achieve expected results.
Track and manage all applicable program key performance indicators.
Assist in strategy, planning, and evaluation of assigned customer programs.
Maintain and strengthen external relationships with trade industries related to applicable customer programs.
Continuously improve programs to enhance customer satisfaction and experience.
Basic Requirements Degreed candidates must have 4 years of program management experience.
Demand Response program experience.
Preferred Skills Degree in Business Administration, Engineering, Marketing, or other related discipline from an accredited college/university.
Self‑starter who can function with a minimum of supervision.
Advanced computer skills including Microsoft Suite.
Strong oral and written communication skills.
Organizational skills, ability to prioritize work and meet deadlines.
Data analysis skills (e.g., Excel/Power BI) to track and interpret program KPIs, customer satisfaction metrics, and budget/performance trends; ability to translate insights into actionable program improvements.
Experience in managing demand side management programs or energy management projects a plus.
Equal Opportunity Employer Statement AES is an Equal Opportunity Employer committed to building strength and delivering long‑term sustainability through diversity and inclusion. Respecting all backgrounds, differences, and perspectives enables us to improve the lives of our people, customers, suppliers, contractors, and the communities in which we live and work. All qualified applicants will receive consideration for employment without regard to sex, sexual orientation, gender, gender identity and/or expression, race, national origin, ethnicity, age, religion, marital status, physical or mental disability, pregnancy, childbirth, or related medical condition, military or veteran status, or any other characteristic protected under applicable law.
E-Verify Notice E-Verify Notice: AES will provide the Social Security Administration (SSA) and, if necessary, the Department of Homeland Security (DHS) with information from each new employee’s I‑9 to confirm work authorization.

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