Senior Maintenance Person

R-0012350**Job Description Summary**Under limited supervision, uses specialized knowledge and skills obtained through education and experience to perform an array loan servicing activities, for Private Client Residential Mortgages, Home Equity Lines of Credit and Securities Based Lines of Credit. Works closely the department supervisor, and management, to ensure established processing timeframes are met and the department remains fully compliant with all rules/regulations instituted by the firm and various regulatory bodies. Interaction with High Net Worth clients, requiring a high degree of specialized handling, with an attentiveness to client needs, is required. Serves as a point of escalation for issues unable to be resolved by Loan Servicers. Extensive contact with both internal and external customers is required to obtain, clarify and provide facts and information or identify, research, and resolve problems while providing a world-class client experience.**Processes amendments and modifications to retail loan accounts.* Handles escalations via phone, email, or the contact management system through to resolution.* Executes loan servicing responsibilities related to retail loan maintenance and monitoring.* Mitigate regulatory, credit, operational, and reputational risk to the firm by following established policies and procedures* Performs daily quality assurance reviews of Loan Servicer journal, check, and advance batches* Establishes parallel monitoring processes and controls to ensure regulatory requirements are met.* Prepare and send mortgage satisfactions to the counties for recording and mail PIF documents to client* Decision client records against known sanction and enforcement lists for compliance with OFAC, Patriot Act, and AML directives* Ensure compliance with FDPA regulation by actively monitoring for adequate flood insurance coverage* Institute the force placement of hazard and/or flood insurance as needed to mitigate risk from potential loss events* Prepare and review standard legal documents such as subordinations and modifications for accuracy.* Assists with loan collections activity including review of various delinquency reports and correspondence with clients and Financial Advisors, proactively, to solicit past due payments before adverse action occurs,* Assists customers with inquiries, issues or servicing requests.* Reviews assigned loan general ledger accounts to identify and resolve unusual or irregular transactions.* Skill in*** Reviewing and interpreting commercial and retail loan terms and documentation.* Identifying unusual transaction activity, interest accrual discrepancies and regulatory discrepancies.* Reconciling bank and general ledger accounts.* Operating standard office equipment and using required software applications to produce correspondence, electronic communication and maintain spreadsheets and databases.**Communicate effectively, both orally and in writing, with all organizational levels.* Make outbound and receive inbound calls on a recorded Automatic Call Distribution (ACD) telephone line.* Provide a high level of customer service.**Education****Work Experience**General Experience - 7 to 12 months**Certifications****Travel**Less than 25%**Workstyle**HybridThe total compensation for this position includes base salary or wages, and may include components such as additional compensation (cash or equity), discretionary bonuses, or commissions. This position is eligible for a benefits package that may include medical, dental, and vision; life insurance; disability benefits; retirement savings; paid time off (including vacation, holidays, and sick leave); When associates bring their best authentic selves, our organization, clients, and communities thrive. J-18808-Ljbffr Raymond James Financial, Inc.