Head of Warehouse Nights Operations

The Operations Manager provides visible, hands-on leadership for the 24-hour metal distribution operation in Santa Teresa, NM, Plant, ensuring safe, efficient, and disciplined execution across all shifts. This role leads operational performance by aligning people, processes, and resources to deliver exceptional customer service, operational excellence, and business results.
Success in this role depends on building capable supervisors, developing engaged employees, fostering a culture of accountability, respect, and continuous improvement, and creating an environment where people are empowered to perform at their best.
Lead a safe, disciplined, and people-centered operation by aligning teams, optimizing performance, and creating the conditions for employees to succeed while consistently delivering exceptional customer and business results.
Lead daily operations across all shifts to ensure safe, efficient, and accurate execution.
Align receiving, material handling, storage, processing, staging, packaging, shipping, and fulfillment activity with customer requirements and available capacity.
Monitor order flow, backlog, schedule adherence, shipping performance, and daily constraints.
Maintain strong shift handoff discipline between days, afternoons, nights, and weekends.
Maintain a clean, organized, disciplined, and inspection-ready operation.
Lead a safety-first culture across all shifts.
Ensure compliance with company safety standards, legal requirements, equipment procedures, and site rules.
Conduct regular floor walks focused on unsafe conditions, unsafe behaviours, housekeeping, equipment condition, and material handling risk.
Ensure proper use of PPE, cranes, forklifts, lifting equipment, racking, saws, packaging stations, and other operational assets.
Develop a Level 5 Mindfulness safety culture where employees actively identify, communicate, and address risks before incidents occur.
Provide supervisors with clear priorities before each shift.
Ensure supervisors understand the business context behind priorities, not just the task list.
Coach supervisors on communication, accountability, conflict management, planning, employee engagement, and follow-through.
Empowers supervisors to lead confidently by providing coaching, support, and appropriate decision-making authority.
Create consistency across all shifts by aligning leadership practices, operating standards, communication, and employee expectations.
Build supervisor capability through regular one-on-one coaching, floor observation, and feedback.
Be visible and approachable on the floor.
Build trust with hourly employees through fairness, consistency, honesty, and follow-through.
Recognize strong performance, effort, improvement, and teamwork.
Address poor performance directly and respectfully.
Ensure rules are applied consistently across shifts and individuals.
Support employee development, cross-training, and skill progression.
Understand the human side of the operation, including employee pressures, family realities, health, morale, and personal challenges, without lowering standards or avoiding accountability.
Customer and Service Performance
Ensure customer orders are fulfilled accurately, completely, and on time.
Drive strong performance in picking, packing, staging, shipping, documentation, and inventory control.
Respond quickly to service failures, late orders, quality issues, inventory discrepancies, and operational bottlenecks.
Work closely with customer service, planning, sales, quality, purchasing, and transportation teams.
Ensure customer commitments are realistic, visible, and actively managed.
Promote a customer-focused mindset throughout the operation so employees understand how their work affects the customer.
Inventory, Material Flow, and Asset Utilization
Ensure accurate receiving, put-away, picking, staging, and shipping transactions.
Maintain inventory accuracy through cycle counts, process discipline, and root-cause correction.
Maintain control over scrap, damage, rework, and material loss.
Ensure cranes, forklifts, racking, saws, packaging equipment, and other assets are used safely and efficiently.
Partner with maintenance or service providers to maximize equipment uptime.
Improve layout, flow, staging, and visual management where needed.
Performance Management and Continuous Improvement
Establish and manage key daily performance indicators.
Use data to identify constraints, recurring problems, productivity gaps, quality issues, and service risks.
Drive root-cause problem solving instead of temporary firefighting.
Implement practical continuous improvement actions that improve flow, safety, quality, cost, and delivery.
The Operations Manager must be capable of managing a complex, high-velocity, multi-shift distribution environment.
Experience leading a 24-hour or multi-shift operation.
Strong understanding of warehouse, distribution, metal processing, or industrial material flow.
Ability to manage supervisors, team leads, hourly employees, and support functions.
Strong knowledge of safety practices in an industrial environment.
Experience with cranes, forklifts, racking, heavy material handling, and metal product storage is strongly preferred.
Ability to manage daily labour planning, overtime, attendance, productivity, and shift coverage.
Strong understanding of inventory control, shipping accuracy, receiving discipline, and transaction integrity.
Ability to use operational data to drive performance.
Strong communication skills across hourly, supervisory, management, and customer-facing functions.
Comfortable being on the floor regularly across different shifts.
Minimum 7 to 10 years of progressive operations leadership experience.
Minimum 3 to 5 years managing supervisors or team leaders.
Experience in distribution, metal service centers, manufacturing, logistics, or industrial operations.
Strong communication, planning, and problem-solving skills.
Comfortable working flexible hours to support a 24-hour operation.
Experience in metal distribution, metal processing, copper, aluminum, steel, or industrial materials.
Experience with lean manufacturing, continuous improvement, 5S, visual management, or daily management systems.
Experience leading union or non-union hourly teams.
Experience supporting OEM, industrial, or time-sensitive customer requirements.
On-site role based at the Santa Teresa, NM, facility.
Requires regular floor presence in an industrial environment.
Must be available to support all shifts in a 24-hour operation.
May require occasional evening, night, weekend, or urgent operational support.
Requires interaction with heavy material handling, mobile equipment, warehouse traffic, and production/distribution activity.
We offer a competitive salary and comprehensive benefits package, including dental, medical, vision, RRSP, and life insurance-along with the opportunity to lead a high-impact operation and build strong, engaged teams.
The above is intended to describe the general content of and requirement for the performance of this job. Accordingly, any application for this position that is considered for employment with thyssenkrupp requires successful completion of pre-employment drug testing, which may include testing for marijuana in accordance with any applicable federal, state, and local laws.
Medical, Dental, Vision Insurance

• Life Insurance and Disability
• Paid Vacation and Holidays
• Tuition Reimbursement
• Benefits may vary based on job, country, union role, and/or company segment. This is to notify the general public that some individuals/entities are using the thyssenkrupp ("TK") name, trademark, domain name, and logo without authorization. These individuals/entities are fraudulently offering jobs online through texts, websites, telephone calls, emails, or by issuing fake offer letters. They are also soliciting jobseekers to deposit money in certain bank accounts or providing jobseekers with fraudulent checks to obtain banking information.

TK does not ask, solicit, or accept any monies in any form from candidates, job applicants, or potential jobseekers, who have applied to or wish to apply to TK, whether online or otherwise as a pre-employment requirement. TK bears no responsibility for money being deposited/withdrawn therefrom in response to such fake offers.
Equal opportunity employer, including people with disabilities and veterans.
Applicants with disabilities may be entitled to reasonable accommodation under the Americans with Disabilities Act and certain state or local laws. For those requiring assistance completing the application or the application process and request information relating to the need for accommodation, please contact View email address on click.appcast.io reserves the right to take legal action, including criminal action, against such individuals/entities.
TK follows a formal recruitment process through its own HR department and applications are evaluated by its HR department through pre-defined processes. Please visit our official careers website at to view authentic job openings at TK.

View email address on click.appcast.io.