Head of Operations & Business Management

Operations DirectorApplylocations: Madison, WItime type: JR102018Public Consulting Group LLC (PCG) is a leading public sector solutions implementation and operations improvement firm that partners with health, education, and human services agencies to improve lives. PCG offers clients a multidisciplinary approach to meet challenges, pursue opportunities, and serve constituents across the public sector. To learn more, visit Human Services team helps state and municipal human services and economic development agencies keep their promises—responsibly and sustainably—to the children, adults, and families they serve. Join us and use your professional skills to build stronger communities and better serve populations in need by making meaningful and lasting changes in government organizations.Services:* Program Consulting* Finance Consulting and Billing Services* Applied Technology* Outsourcing and Operations* Strategy* Project and Grants Management* Assessments and Feasibility Studies* Develop and implement business approaches and strategies related to all contract requirements.* Ensure business rules and practices are followed for all major processes in order to ensure standardization, consistency and compliance* Recruit, manage, and retain a team of high-quality staff* Proactively develop strong relationships with the client and stakeholders to ensure client expectations are met or exceeded* Provide monthly progress reports and other updates to client leadership regarding contract activities, staffing levels, issues, and risks; and participate in mid- and executive level project management meetings.* Provide consultation to colleagues to solve business issues.* Manage delivery of services, tracking progress and performance of staff and teams* Develop and oversee staff training and capacity-building efforts* Review the performance of staff and provide coaching, including soft skills and technical training, to assist employees in improving their performance* Ensure compliance with state and federal regulations and contract requirements in day-to-day operations.* Ensure all program performance metrics are met.* Manage and track project budget and invoicing.* Identify trends in compliance issues and business practices.* Effectively prepare materials and respond to inquiries from representatives of federal oversight agenciesRequired Skills* Excellent leadership, management, and written and verbal communication skills.* Knowledge of business and management principles involved in project management, strategic planning, resource allocation, human resources modeling, leadership technique, and coordination of people and resources.* Ability to work across all levels of management and staff.* Ability to work independently, requiring minimal supervision, and on multiple initiatives simultaneously.* Proficient with Microsoft Office.**Qualifications**EducationBachelor’s degree or higher, preferably in a related field.Experience5+ years relevant work experience. Proven track record of successfully managing teams of direct report employees. LI-MB1**The above is intended to describe the general contents and requirements of work being performed by people assigned to this classification. Compensation:**Compensation for roles at Public Consulting Group varies depending on a wide array of factors including, but not limited to, the specific office location, role, skill set, and level of experience. In addition, PCG provides a range of benefits for this role, including medical and dental care benefits, 401k, PTO, parental leave, bereavement leave. $99,100 – $140,000PCG does not sponsor newly hired foreign national workers for work authorization, including H-1B sponsorship.**EEO Statement:**Public Consulting Group is an Equal Opportunity Employer dedicated to celebrating diversity and intentionally creating a culture of inclusion. At PCG, all aspects of employment regarding recruitment, hiring, training, promotion, compensation, benefits, transfers, layoffs, return from layoff, company-sponsored training, education, and social and recreational programs are based on merit, business needs, job requirements, and individual qualifications. We do not discriminate on the basis of race, color, religion or belief, national, social, or ethnic origin, sex, gender identity and/or expression, age, physical, mental, or sensory disability, sexual orientation, marital, civil union, or domestic partnership status, past or present military service, citizenship status, family medical history or genetic information, family or parental status, or any other status protected under federal, state, or local law.