Head of Care Management Operations

Are you passionate about making a meaningful impact in the field of Emergency Medical Services (EMS)? Join MMT Ambulance and make a Difference in Your Community! Enjoy competitive pay, flexible schedules, great benefits, free continuing education and more. As an Operations Supervisor, you will play a key role in building and sustaining a culture of teamwork, respect, and excellence. You are responsible for providing direct patient care, medical transport, performing equipment checks and maintenance, as well as handling station upkeep and housekeeping duties, along with other related tasks as needed.Ensure timely submission of timesheets and other payroll documentationLead, guide, and assist in training lower-level personnel and/or students as assignedDeliver competent patient care in pre-hospital and inter-facility settings within the scope of practiceUtilizes Applicant Tracking System(ATS) to screen and select potential candidatesEnsure adherence to field policies and processes, timely completion of required paperwork, and proper use of systemsMaintain professional interactions with healthcare personnel and patients, including those with disabilities or injuriesAccurately document required information in EMS charts, including PCRs, vehicle inspections, and inventory checksEnsure cleanliness of equipment and replace used or damaged suppliesAdhere to company and local agency policies, procedures, and protocols for emergency treatment and transportationAttend refresher programs and continuing education sessions as required by the medical directorMaintain a professional, courteous, ethical demeanor, collaborate effectively within a team environmentMaintains knowledge of, implements, and enforces departmental policies, procedures, and protocolsDemonstrate comprehensive knowledge of EMS procedures and apply them effectivelySafely operate and maintain emergency vehicles in compliance with relevant laws during patient transportationProvide Lift Assist and demand truck deployment as neededMay be required to administer first aid to injured coworkers when necessary.Must be physically capable of operating various vehicles and equipment essential to the job duties of an EMS provider.Requires frequent bending, sitting, kneeling, moving, and lifting patients and equipment weighing at least 125 pounds.Qualifications:Current CPRValid driver’s license and good driving recordACLS (AHA) or ALS (American Red Cross) certification recommended - *Paramedics and CCP onlyCurrent position specific state certification or a NREMT specific certification with ability to obtain reciprocity is required prior to start dateSelf-confidence, emotional stability, good judgment, and tolerance for high stressPossess good verbal communication skillsAbility to handle adverse situations effectivelyMust have the ability to effectively interact and communicate with patients, co-workers and administrationStrong time management and prioritization abilities.Proven ability to lead and mentor teams while fostering accountabilityExcellent communication, problem-solving, and decision-making skillsMust have the ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals, written, oral or diagnostic reportsCertified EMT/Paramedic License for your state of employmentSelf-confidence, emotional stability, good judgment, and tolerance for high stressStrong time management and prioritization abilities.What We Offer:We offer a comprehensive benefits package to support your health, well-being, and financial future. Health Insurance: Medical, Dental, Vision, Health savings account, and Flexible spending accountRetirement Plans: 401K and Roth 401K, with a company matchPaid Time OffEmployer Paid: Basic Life Insurance and Long-Term DisabilitySupplemental Plans: Short-Term Disability, Life, Critical Illness, Accident InsuranceProfessional Development: Free access to CAPCE-accredited training through our Learning Management System powered by FlightBridge, along with recertification courses for American Heart and American Red Cross, as well as Tuition Reimbursement and Continuous EducationWho We Are:For over 35 years, MMT has been at the forefront of innovation, continuously expanding to support our team members and provide efficient, reliable interfacility ambulance patient transportation for our healthcare partners. MMT employs AI-powered technology and state-of-the-art dispatch centers to ensure on-time, efficient, and effective operations. With a growing fleet of 500+ vehicles and a workforce of 3,200+ providers, MMT is committed to delivering the best patient care 24/7/365.If you're ready to contribute to our mission of delivering exceptional patient care, apply today to be a part of the MMT Ambulance team!Statement of Equal Opportunity Employment:It is the policy of MMT Ambulance to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, gender identify, sex, sexual orientation, national origin, age, physical or mental disability, genetic information, marital status, status as a veteran military service, or any other characteristic protected by applicable federal, state, or local civil rights laws.#