Virtual Teller I

Build and maintain strong customer relationships through accurate and efficient management of daily transactions. Assess customer needs and provide information about additional products and services. Adhere to fraud prevention and audit standards as it relates to all transactional, operational, customer service and regulatory duties.

Consistently ask for customer referrals and offer supporting materials at all customer interactions. (Ability to understand and explain policies and procedures that affect customers.

Knowledge of and ability to explain Traditional Bank products and services including checking and savings, mobile banking, online banking and credit cards. (Ability to research, resolve and communicate helpful information related to products and service issues presented by customers.

Support of other Traditional Bank departments in fulfilling customer needs.

Executes daily banking transactions in branch and through drive‑up banking including but not limited to customer deposits, check cashing, issuing official checks, change orders, redeeming savings bonds and assisting customers with access to safe deposit box.

Processes customer payments including loan payments, safe deposit box fee payments, credit card payments.

Maintain cash drawer daily; scan work into remote capture system.

Ability to manage customer inquiries related to checking, savings and other accounts.

Ability to research and identify customer issues in online banking. (Upholds all regulatory standards as outlines by BSA department including but not limited to holds, CTR’s and OFAC.

Completes all online compliance training as required.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED High school diploma or equivalent.

Interpersonal skills necessary to establish a courteous and friendly relationship with customers and the ability to interact effectively with work group.

Basic math skills to maintain and balance a cash drawer with accuracy.

C skills necessary to operate a computer display station required in daily duties.

Must be available to work on Saturday.

The above is intended to describe the general content of and requirements for the performance of this job.