Head of Client Support Services

What to Expect As a Tesla Regional Service Manager, you will lead our service teams by fostering team development, overseeing day-to-day operations, and ensuring Tesla Service is well-prepared to exceed customer expectations. We are seeking a leader determined to revolutionize the service experience at Tesla and be part of an unprecedented chapter in automotive history. In this dynamic role, you will drive critical regional business programs, tackle complex challenges, and establish ambitious targets in alignment with Tesla's strategic vision. This role reports directly to our Sr. Regional Service Manager. Given our rapid growth, your role will entail setting and achieving challenging objectives to transform automotive transportation. This opportunity empowers you to think innovatively and deliver exceptional results.
What You'll Do
Achieve monthly and quarterly goals, ensuring excellence in customer service, team management, operations, and financial performance
Exceed customer expectations by actively engaging with existing and new customers, monitoring service trends, and implementing continuous improvements
Reinforce a culture of leadership and team excellence: training standards, career pathing, succession planning, talent acquisition and employee retention
Drive operational excellence by understanding and improving all aspects of service center performance and championing safety and efficiency
Manage finances, understand business metrics, and lead daily operations to achieve specific goals in quality, productivity, cost, and revenue
Act in the best interest of Tesla, demonstrating sound judgment, passion for the mission, and fostering a customer-focused culture
Develop technical acumen, acquire knowledge of all Tesla products, service systems, processes, and procedures

What You'll Bring
Bachelor's degree or equivalent professional experience
Ability to travel up to 75%
Prior leadership experience in a service-focused industry; automotive expertise is not required
Experience leading teams of 100+ across large geography, preferred
Proven experience leading field, technical repair, or manufacturing teams in a fast-paced, technology-driven environment with strong customer facing responsibilities
Experience running complex processes using Lean or other techniques
Valid driver's license required

Compensation and Benefits Benefits Along with competitive pay, as a full-time Tesla employee, you are eligible for the following benefits at day 1 of hire:

Medical plans
plan options with $0 payroll deduction
Family-building, fertility, adoption and surrogacy benefits
Dental (including orthodontic coverage) and vision plans, both have options with a $0 paycheck contribution
Company Paid (Health Savings Accounts) HSA Contribution when enrolled in the High-Deductible medical plan with HSA
Healthcare and Dependent Care Flexible Spending Accounts (FSA)
401(k) with employer match, Employee Stock Purchase Plans, and other financial benefits
Company paid Basic Life, AD&D
Short-term and long-term disability insurance (90 day waiting period)
Employee Assistance Program
Sick and Vacation time (Flex time for salary positions, Accrued hours for Hourly positions), and Paid Holidays
Back-up childcare and parenting support resources
Voluntary benefits to include: critical illness, hospital indemnity, accident insurance, theft & legal services, and pet insurance
Weight Loss and Tobacco Cessation Programs
Tesla Babies program
Commuter benefits
Employee discounts and perks program