Help Desk Support/Technical Support - Remote

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Trigyn's direct client in Maryland has a contract assignment for Help Desk Support Technician (REMOTE).

NOTE:

Selected candidate will need to go to the office onsite for Fingerprinting/background check and after that Initial Training is held on-site for one to two weeks.

Work hours will be determined during hire but will be 7.5 hours per day, between the hours of 7:00 AM and 4:15 PM.

Roles and Responsibilities:

Communicates with all levels of customers

Installs and configures applications and other supported software packages

Performs basic troubleshooting and triage of computers via remote computer access and phone

Resolves routine issues and problems related to hardware and software

Creates tickets for all problems called into the Technology Helpdesk

Quickly escalates issues and problems that are not resolvable as necessary

Assists clients with resolving device related issues via telephone support

Helps determine technical needs of supported systems

Participates as team member on projects

Records activities in the service desk software system

Updates/Creates internal supported system documentation

Communicate technical issues, risks, and approaches to clients

Performs other duties as assigned.

Required Skills:

Possession of a high school diploma or an appropriate equivalent, plus at least one year+ of experience in an INBOUND CALL CENTER environment

Two+ years installing, configuring, maintaining, and trouble-shooting personal computers and related equipment, operating systems, and software applications, preferably in a large, multi-site agency.

Experience with remote troubleshooting

Desired Skills:

Possession of A+ (Remote Technician) and Network+ certification is preferred

Knowledge of computer operations and support

Skill in installing, configuring, maintaining, and trouble-shooting personal computers and related equipment

Skill in installing, configuring, maintaining, and trouble-shooting operating systems, software applications, and cabling components

Skill in providing technical assistance, guidance, and training to users of varying levels of skills and abilities

Skill in establishing and maintaining effective working relationships

Skill in effectively prioritizing assignments and tasks

Skill in communicating clearly and effectively

Ability to provide consistent quality customer service

Ability to deescalate customers

Ability to maintain confidential information.

For Immediate Response send your resume to

TRIGYN TECHNOLOGIES, INC. is an EQUAL OPPORTUNITY EMPLOYER and has been in business for 35 years. TRIGYN is an ISO 9001:2015, ISO 27001:2013 (ISMS),ISO 20000:2018 and CMMI Level 5 certified company.

Seniority level

Seniority level

Entry level

Employment type

Employment type

Full-time

Job function

Job function

Information Technology

Industries

Software Development

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