Loan Processor (Banking)

Job Description Seeking a Mortgage Loan Specialist primarily supporting inbound loan and customer care call queues, assisting customers with HELOC inquiries, consumer lending solutions, account servicing, and general banking questions. Must have a strong knowledge of mortgage, HELOC, and consumer lending products.

Must be available to work between 7:00 AM and 7:00 PM CST, Monday through Friday, and 7:00 AM to 4:00 PM CST on Saturdays.

• Future rotating Saturday schedule may be required.
• 4 Week Training

Handle inbound loan and customer care calls professionally and efficiently.
Assist customers with HELOC and consumer loan inquiries, identifying needs and recommending appropriate solutions.
Collect and enter application information for submission to underwriting.
Respond to customer questions regarding bank products, services, accounts, and online banking.
Process customer requests including account maintenance, balance inquiries, transfers, stop payments, and address changes.
Resolve customer concerns and complaints, escalating or routing issues when necessary.
Conduct follow-up communications to ensure timely resolution of customer requests.
Meet established performance, quality, and service goals.
Remain current on bank products, policies, procedures, and system updates through ongoing training.
Adhere to all bank policies, compliance requirements, and attendance standards.

Minimum 1 year of mortgage or HELOC experience required; Strong customer service, problem-solving, and organizational skills.
Proficiency with computer systems and Microsoft Office applications.
Ability to multitask and work effectively in a fast-paced call center environment.
\Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.
We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.
Our Recruiters are experts in their specialized fields and understand that making the right match between the candidate and the company, is the key to long term success.\We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.