Head of Business Operations - Remote

Do you love animals and the people who love them? We are rapidly growing and have some exciting new opportunities within our Operations team at NVA Canada. We are seeking a self-driven, inspirational Manager of Regional Operations (MRO) that values a servant leadership approach.
In this role, you will be responsible for driving the operations, NVA initiatives, and business functions of NVA veterinary practices within British Columbia. The Manager of Regional Operations will be responsible for spending time in the field with hospital leadership and staff, which is critical for success. Must be willing to travel regionally up to 50% of the time and we are looking for an individual to be based out of the Lower Mainland but are open to other locations within BC.
Ability to manage several individual locations

The MRO is a highly autonomous position that works collaboratively with the team to support and grow our community of hospitals.

Hospital Operations
Partners directly with a portfolio of practices to improve operational and financial performance, based on practice needs.
Acquires and maintains knowledge of organizational and local practice policies and procedures.
Ensures hospitals comply with all Occupational Health & safety policies (i.e. Collaborates with hospital leadership to develop business strategy and aids in its implementation.
Creates action plans, sets, and manages goals, delegate tasks, and tracks metrics.
Analyzes and improves systems, policies, and processes.
Ensures Hospital Managers are trained in financial and operational systems and methods.
Conducts Hospital Manager performance reviews and oversees career development.
Makes recommendations for staff training and development.

Financial Management
Analyzes the financial health of hospitals and diagnoses issues.
Oversees the management of costs, particularly labor.
Manages revenue growth.

Assesses the quality of client service and provides direction for enhancements.
Bachelor’s degree or equivalent experience.

• 5+ years of experience in a leadership role within a multi-site environment is required.
• Ability to work remotely and travel up to 50% of the time (local and national).
• Currently living or willing to relocate to British Columbia, ideally in the Lower Mainland or surrounding areas.

Understands financial management, planning, prioritizing, and leading others.
Communicates effectively, both verbally and in writing.

National Veterinary Associates (“NVA”) is the largest private owner of freestanding veterinary hospitals, pet resorts and specialty pet hospitals in the United States, Canada, Australia and New Zealand. Each general practice hospital, specialty hospital and pet resort operate under their own brand. With recent rapid growth locally, NVA Canada is looking for dynamic people with the ability and knowledge to manage the operation today and tomorrow, while also looking to scale support for a much larger and complex growing organization.

A cornerstone of the NVA culture is a servant leadership approach to our business, our hospitals, our pet resorts, and our teams. We are a support center and community that cares for the care giver and dedicated to the love of animals and the people who love them.