Help Desk Support/Technical Support - Remote

When it comes to IT solution providers, there are a lot of choices. But when it comes to providers with innovative and differentiating end-to-end service offerings, there’s really only one: Zones – First Choice for IT. Zones is a Global Solution Provider of end-to-end IT solutions with an unmatched supply chain. Positioned to be the IT partner you need, Zones, a Minority Business Enterprise (MBE) in business for over 35 years, specializes in Digital Workplace, Cloud & Data Center, Networking, Security, and Managed/Professional/Staffing services. Operating in more than 120 countries, leveraging a robust portfolio, and utilizing the highest certification levels from key partners, including Microsoft, Apple, Cisco, Lenovo, Adobe, and more, Zones has mastered the science of building digital infrastructures that change the way business does business ensuring whatever they need, they can Consider IT Done.

Hours: Monday – Friday 8-5 pm local time.

What you'll do as the Help Desk Analyst II

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Maintain the onsite Tech Bar hub

Provide in-person support of user issues and escalations to the team as needed

Troubleshoot hardware, software, and access/permissions issues

Manage shipping and receiving equipment to/from remote Workers

Provide asset management and reconciliation services

Continue maintenance of the knowledge transfer documents

Minimum of Associates Degree preferred in computer/IT related field and 2+ years experience in a technical support role.

Candidate must be willing to work until the solution is satisfactory and the customer is happy.

Must have great listening skills as well as the ability to explain technical concepts to customers that are not technical.

Ability to configure and troubleshoot email clients such as Microsoft Outlook.

In depth knowledge interacting with a variety of hardware and software platforms, including Microsoft Windows operating system, MAC OS, and associated peripherals.

In depthknowledge of the Microsoft O365 suite of applications – Word, Excel, PowerPoint, Outlook, etc.

Experience with ticketing software

Google Workspace awareness/experience preferred

Google Meet experience preferred

While we’re committed to providing top-tier solutions, we’re just as committed to supporting our own team. As a valued team member, you will be eligible for a comprehensive benefits package that includes medical coverage, as well as state-mandated sick leave, along with other benefits designed to support your well-being and work-life balance. And as a Minority Business Enterprise, a Corporate Plus member of the Northwest Minority Supplier Development Council, and an Equal Employment Opportunity Employer, our community is just as diverse. If you’re interested in working on the cutting edge of IT innovation, sales, engineering, operations, administration, and more, Zones is the place for you!

All qualified applicants will receive consideration for employment and will not be discriminated against on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, age, genetic information, or pregnancy.