Retail Salesperson - Urgently Hiring

Salary Range: $18.00 per hour
NOTE: The hourly rate is a fixed entry rate for this position and applies to all new hires. Future pay increases are determined by performance, growth, and time in role, in accordance with our compensation policy.
As a member of the retail engagement team at Wayfair, , you are more than a salesperson, you are a passionate home expert who helps customers discover the right products to bring their spaces to life. You create an engaging, inspiring in-store experience centered around our assortment, guiding customers through key purchase decisions with confidence and enthusiasm.
Whether helping a customer find the perfect sofa, build out a room, or complete the finishing touches, you focus on connecting their needs to the right solutions. You leverage digital tools, visual displays, and your expertise to drive both individual sales and overall store performance. In doing so, you not only deliver exceptional service but also contribute to building long-term customer relationships and establishing Wayfair as a trusted destination for home solutions.
Wayfairs retail business is in an exciting phase of growth, with new store openings and an evolving in-store experience that brings our digital-first brand to life. This role offers a unique opportunity to be part of building something new and shaping how customers shop for home in a physical environment. I genuinely enjoy being around customers and creating positive, memorable interactions. I help customers turn overwhelming home decisions into clear, confident choices. I focus on whats right for the customer, connecting products across categories to create solutions that feel complete and intentional. I am confident to ask for the sale.
My goal is simple: every customer leaves feeling confident, cared for, and inspired to come back.
Retail Engagement Associate

Sales Per Hour Goal : $320
Assembly Attachment: 10%

~ Retail Engagement Specialist

Sales Per Hour Goal : $400
Assembly Attachment: 10%

~ Retail Engagement Senior Specialist

Sales Per Hour Goal : $400
Assembly Attachment: 10%
Customer Engagement & Sales
Build authentic relationships by asking thoughtful questions to understand each customers needs, preferences, and project goals.
Support customers through the full shopping experiencefrom inspiration to purchasereducing friction and creating clarity.
Always Be Selling (ABS): Approach every interaction as an opportunity to drive sales through personalized recommendations, quote building, and closing the sale.
Rapport Building & Follow-Through: Build trust that extends beyond a single transaction, supporting customers across their entire home project.
mattresses, vanities, flooring) and everyday home items.
Explain features such as durability, sizing, materials, and maintenance in practical, customer-friendly terms.
Think in Solutions, Not Items: Connect products across categories to create cohesive, functional solutions tailored to the customers space.
Digital & Ecosystem Utilization
Leverage Endless Aisle: Use Wayfairs digital tools, POS systems, and app to access the full catalog beyond whats on the floor.
Create quotes, research alternatives, and help customers evaluate trade-offs to make confident decisions.
Partner with teammates and utilize resources to solve customer needs when solutions are not immediately available.
Support Store Operations: Assist with carry-outs, curbside pickup, returns, cancellations, and merchandising tasks.
Ensure the store remains clean, organized, and visually compelling for customers.
Support full store recovery, replenishment, floor sets, and back-of-house operations while sharing ideas to improve performance.
Recognizes when customers feel overwhelmed and responds with patience and clarity.
Takes initiativephysically and digitallyto help customers move forward.
Acts in the customers best interest, ensuring long-term satisfactionnot just immediate sales.
Ability to guide customers through complex decisions with confidence and empathy.
Solutions-Oriented Mindset: Proactively seeks answers, alternatives, and the best outcome for the customer.
Digital Fluency: Comfortable navigating multiple systems simultaneously to enhance the customer experience.
Builds expertise across a wide range of home products and applications.
Work near moving mechanical parts