Head of Customer Service and Experience

We know that professional success depends on personal wellbeing. Purpose of Job: The Route Service Manager delivers batteries and provides exceptional customer service to a predetermined route of customers and dealers within their territory. This role collaborates with dealers to ensure the best mix of batteries on the rack, that battery quality programs are being executed, and builds strong relationships to foster improved dealer retention. Job Components: * Deliver batteries and provide service to each dealer on your route in a safe and timely manner. * Load and unload trucks safely and maintain an accurate account of all company assets. * Accountable for managing a dealer account, including but not limited to: sales, consignment, warranties, rotates, cash collection, and invoicing. * Interact professionally with all stakeholders, including team members, managers, and customers. * Other duties as assigned Qualifications: * High school graduate (or equivalent). * Minimum one year of delivery and customer service experience required. * Working knowledge of computers or ability to learn applicable systems required * Working knowledge of electronic inventory management tools is required (tablets, scanners). * Able to work overtime if requested. Depending on location, the ability to work one or more overnight routes per week may be required. * Must have a clean drivers record AND meet driver qualifications requirements (CDL required). * Must have and maintain a valid DOT medical card. Scope Data: * Works independently with limited supervision. * Accountable for accurate inventory management of company assets. * Work Environment: * Exposed to battery warehouse conditions, such as exposure to moving equipment, mechanical parts, fumes or airborne particles; toxic or caustic chemicals * Specific vision abilities include close vision, depth perception and the ability to adjust focus * Regularly required to stand, walk, hear, talk, and use hands to grasp and handle objects * Be able to regularly lift and/or move up to 50 lbs, without assistance and occasionally lifting up to 75lbs * Repetitive lifting * Consistent sitting, standing and walking * Use of "Personal Protective Equipment (PPE) required. * Interstate Batteries provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. Interstate Batteries complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including, but not limited to, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. Interstate Batteries expressly prohibits unlawful discrimination on the basis of age, race, color, religion, creed, sex, gender (including pregnancy, childbirth, breastfeeding or related medical conditions), sexual orientation, medical condition, genetic information, national origin, ancestry, disability (mental and physical), marital status, military status, veteran status, citizenship or any other characteristic protected under applicable local, state or federal law.