Hotel Head Of Housekeeping

Job Description
Position: Housekeeping Inspector

Department: Housekeeping
Primary Responsibilities:

• Inspect room attendant's performance and hold them accountable when needed.
• Ensure all areas are up-to-standards by walking floors constantly.
• Offer positive and constructive feedback to team members on a daily basis.
• Maintain an effective communication with managers on guest and room issues.
• Follow up with guest's requests and ensure work is completed.
• Track team member's performance and provide manager with accurate results.

Secondary Responsibilities:

• Work on projects as needed
• Assist with weekly meetings

Normal Working Hours: (Shift, days)
• Weekends and holidays required. Number of hours worked dependent upon house count and seniority
In order to be successful in this position, the ideal candidate must meet the following criteria in addition to the Ten Essential Attributes for All Employees.
Past Work Experience Requirements: (Type of work, number of years required, equivalent experience, etc.)
• Supervisory experience required
Educational Requirements: (Degree/Certification, highest required/preferred, field of study)
• High School Diploma or G.E.D.

Communication Skills Requirements: (Verbal: phone, in-person, group; Written: memos, documents)
• Excellent oral and written skills
Technical Requirements: • Basic computer skills preferred

• Experience with Property Management Systems (OPERA, HotSos)
• Drivers License required

Computer Experience Excel
Database
Programming
Calendars
Internet
Hardware Installation
Technical Skills: Skill Level (Beginner, Intermediate, Advanced)
Typing- (WPM) Intermediate/Experienced
Data Entry
Other
Physical Requirements:
Standing- Frequent
Sitting- Frequent
Walking- Frequent
Climbing- Frequent
Bending/Stooping- Frequent
Overhead Reaching
Arm/Hand Movement
Hand/Eye Coordination
Other (Define)
Location of Work Indoors
Outdoors
Temp. Fluctuations
Work Postures: Continuous (up to 8 hrs. in an 8 hr. shift) Frequent (up to 5.5 hrs. in 8 hr. shift) Infrequent (up to 3 hrs. in an 8 hr. shift) Rarely(up to .5 hr in 8 hr. shift)

Lifting Requirements * Must be able to lift over 41 lbs. in the following positions:

• Overhead lift
• Floor to Waist Lift
• Grasping
• Push/Pull
• Carrying

Required Supervision: (Reports to, Supervision provided, number of people to supervise)

• Reports to Housekeeping Manager
• Supervises room attendants and housemen according to assignment
• Able to work under pressure while maintaining a positive attitude.

Other Requirements: • Consistent demonstration of the Ten Essential Attributes

• Must have good judgment, leadership skills and be attentive.
• Able to follow instructions and meet deadlines

*Requirements are subject to change