Head of Marketing Management

Director Of Lifecycle Maximization Marketing
Groundworks is searching for a skilled Director of Lifecycle Maximization Marketing to join our team in Virginia Beach, VA or Dallas, TX!
The Director, Lifecycle Maximization Marketing, is responsible for designing, executing, and optimizing marketing strategies that drive customer engagement, retention, and lifetime value across the entire customer journey. This role combines data-driven insights with creative execution to ensure customers receive personalized, timely, and impactful communications that deepen loyalty and maximize revenue.
Own the customer journey lifecycle: Develop and manage marketing strategies across all stages—acquisition, onboarding, engagement, retention, and reactivation.
Use behavioral, transactional, and demographic data to build targeted lifecycle campaigns that increase engagement and conversion.
Create and manage multi-channel lifecycle campaigns (email, SMS, in-app, push, owned channels, paid media retargeting, etc.) Customer insights: Analyze performance metrics (e.g., Conduct A/B and multivariate testing to continuously refine messaging, timing, and channel mix for maximum impact.
Partner with operations, sales, analytics, creative, and brand and performance teams to ensure a seamless customer experience across touchpoints.
Develop and manage marketing automation platforms (e.g., Cordial, Braze, HubSpot, Salesforce Marketing Cloud, Klaviyo) to execute campaigns efficiently.
Customer feedback loop: Lead development and analysis of customer journey research to improve satisfaction and loyalty.
Design and optimize retention and rewards initiatives to enhance customer stickiness and reduce churn.
Bachelor's degree in Marketing, Business, Communications, or a related field (MBA preferred).

• 10+ years of experience in lifecycle, CRM, retention, or growth marketing.
• Proven track record of driving measurable improvements in customer retention, engagement, and lifetime value.
• Strong analytical skills and experience with data visualization tools (e.g., Looker, Tableau, Google Analytics).
• Hands-on experience with marketing automation and CRM tools at scale (e.g., Braze, Iterable, Salesforce, HubSpot).
• Excellent communication skills and a customer-centric mindset.
• Ability to manage multiple projects in a fast-paced environment.
• This role is both strategic and hands-on, requiring creative thinking, technical expertise, and performance analysis to drive customer engagement and retention. KPI's will include customer conversion and retention, lifetime value, customer engagement, etc.

Full-time onsite
Occasional periods extended hours during key marketing initiatives or seasonal peaks
Occasional travel for meetings, conferences, or company events
Industry Leading Training Programs