Head of Bank Products

Duties: Conduct market research and discovery to identify industry trends, customer pain points, and new opportunities, integrating findings into the product roadmap to ensure payment products align with business objectives and customer needs. Partner with Sales, Operations, Servicing, Customer Experience, Compliance, Design, Engineering, and Marketing to gather insights and prioritize product features. Responsible for product backlog, ensuring development efforts support the overall strategic roadmap and deliver maximum value. Responsible for product lifecycle, from ideation, requirements gathering through design, development, launch, and post-launch optimization. Coordinate cross-functional teams to ensure timely, high-quality delivery of payment products and solutions. Make product decisions by assessing trade- offs among customer needs, business goals, technical feasibility, and regulatory requirements. Establish and track key product success metrics including cost efficiency, feature adoption, risk posture, reliability, and customer satisfaction. Ensure compliance with regulatory standards and proactively manage risks associated with payment products. Support continuous improvement by analyzing product performance, soliciting user feedback, and implementing enhancements. Coordinate vendor and partner relationships to support product development, integration, and delivery. Conduct qualitative and quantitative consumer research to identify user needs, utilize data analysis techniques to generate actionable insights for product development. Develop consumer personas and journey maps to identify key touchpoints, pain points, and opportunities, guiding product development to align with business goals and user needs.Master's degree in Information Management and Systems, Computer Science, Engineering, or related field of study plus 4 years of experience in the job offered or as Product Manager, Developer Ecosystem Community Manager, Software Engineer, or related occupation.Collaborating with engineering, design, and business stakeholders to deliver scalable digital products. Developing product strategy and vision for digital and data-driven platforms, including defining minimum viable products (MVPs) and long-term roadmaps through stakeholder interviews, requirements analysis, and feature prioritization; conducting user research, market analysis, and stakeholder alignment to identify customer needs and integrate findings into product development; managing cross-functional collaboration with engineering, operations, and business teams to deliver user-focused solutions. Managing full product lifecycles for technology platforms including requirements gathering, feature definition, Agile and Scrum methodologies, backlog prioritization, launch planning, and post-launch optimization; managing product documentation and tools using industry-standard platforms including JIRA and Confluence; designing and developing web-based or distributed software applications using Python and JavaScript, including system integrations, secure data flows, and API-based communication; collaborating with technical teams to translate product and user requirements into technical solutions and applying software development best practices throughout the development lifecycle; supporting compliance-aware product development by incorporating principles of data protection, user consent, and information governance into system design and workflows; collaborating with internal stakeholders to align product solutions with applicable operational, regulatory, or policy requirements.This position requires up to 10% domestic travel for visiting client sites, client meetings, and visiting other JPMC sites.Full-Time. JPMorganChase, one of the oldest financial institutions, offers innovative financial solutions to millions of consumers, small businesses and many of the world’s most prominent corporate, institutional and government clients under the J.Morgan and Chase brands. Our history spans over 200 years and today we are a leader in investment banking, consumer and small business banking, commercial banking, financial transaction processing and asset management.

Those in eligible roles may receive commission-based pay and/or discretionary incentive compensation, paid in the form of cash and/or forfeitable equity, awarded in recognition of individual achievements and contributions. These benefits include comprehensive health care coverage, on-site health and wellness centers, a retirement savings plan, backup childcare, tuition reimbursement, mental health support, financial coaching and more. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. We also make reasonable accommodations for applicants’ and employees’ religious practices and beliefs, as well as mental health or physical disability needs. JPMorgan Chase & Co. is an Equal Opportunity Employer, including Disability/VeteransJ.Morgan’s Commercial & Investment Bank is a global leader across banking, markets, securities services and payments. The Commercial & Investment Bank provides strategic advice, raises capital, manages risk and extends liquidity in markets around the world.