Estimator (Estimator) Full-Time

Qualified individuals, including those with disabilities and Protected Veterans, are encouraged to apply.

1-2 years prior experience general ledger: accounts receivables/payables preferred

3-4 years prior experience in customer service excellence required

The Estimator’s primary responsibility and accountability is to provide an exceptional and successful customer experience while creating estimates, coordinating repair needs for customers including all communication, informing and updating customers and insurance companies throughout the repair process. The Estimator accurately assesses the damage of vehicles and documents needed repairs and parts replacement on the damage appraisal. The Estimator plays a pivotal role in the success of the customer’s experience by ensuring they are working in alignment with all team members in achieving the repair facility's KPIs.

Ensure every customer interaction is documented, updated efficiently and accurately with pertinent details

Provide Customer with accurate and timely information, guiding them through the repair process and ensuring that they receive excellent customer service

Ensure compliance with all WOW Operating Ways regarding customer drop-offs, repair planning, customer communication, and delivery

Communicate all customer requests and needs to appropriate team members

Provides positive energy when greeting customers in person and on the phone

Attend training, information sessions and workshops recommended by Store Manager

High School Diploma or equivalent

Basic Computer Skills

Basic Computer Skills

Must be willing to complete I-CAR Training

Reasonable accommodation may be made to enable individuals with disabilities to perform the job.

2 weeks of Paid Parental Leave for Full time Employees who work a minimum of 30 hours per week

6 paid holidays annually

Medical, Prescription Drug, Dental & Vision Insurance effective Day 1

401(k) Retirement Plan with company match

Employer Paid Short-Term Disability & Life Insurance

Additional Voluntary Life Insurance

Voluntary Daily Pay option available

Gerber Collision & Glass has been WOWing customers with our collision repair services for over 80 years. At The Boyd Group and all affiliated companies, we do not use artificial intelligence (AI) or automated tools to screen, assess, or select applicants for employment. All hiring decisions are made by real people who review each application individually.

In the event that total compensation in a pay period is less than minimum wage, clocked hours will be calculated with a guarantee of applicable local or state minimum wage, whichever is greater.

This position may also be eligible for Bonus opportunities tied to individual or business initiatives.

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