Head of Programme Management

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The K12 Program Manager oversees the Albion Institutes K12 professional learning portfolio and leads its ongoing operations and instructional support functions. The position directly manages educational content specialists and is accountable for portfolio planning course administration operational performance learner engagement instructional-team coordination and effective delivery of K12 offerings.
As product manager and the primary program and people leader for K12 offerings the Manager establishes product and operational priorities coaches and evaluates educational content specialists monitors product and service performance and coordinates the instructional team. The Manager partners with the Learning Experience Manager who leads learning-experience strategy formal instructional quality assurance development execution and substantive course redevelopment. The K12 Program Manager leads ongoing delivery learner and instructional-team support operational decision-making and implementation of approved course and process improvements.
Program Operations and Course Administration
Manage the K12 professional learning portfolio. manage dependencies; Maintain a comprehensive inventory of program needs operational issues risks and enhancement opportunities; Instructional Personnel Supervision and Learner Support
Directly supervise educational content specialists and oversee course graders. provide coaching training regular feedback and performance evaluation; and ensure timely consistent high-quality learner support. Coordinate with the Learning Experience Manager when staff assignments involve formal course development quality reviews or substantive redesign work.
Coordinate educational content specialists instructors teaching assistants graders and University partners as an instructional team to address course-delivery needs resolve issues and support consistent and effective program operations.
Manage and facilitate online discussion forums that promote meaningful interaction within courses. Ensure educational content specialists and other instructional personnel provide timely check-ins substantive feedback and appropriate follow-up to students.
Provide advising to prospective and enrolled learners regarding K12 professional development offerings course selection registration and completion requirements and program policies.
Connect learners with appropriate University student-support accessibility and related services and coordinate follow-up when additional assistance or intervention is needed.
Coordinate with the Dean of Students and other appropriate University offices to support learners and instructional personnel in addressing student concerns support needs and matters requiring specialized assistance or escalation. Develop timely solutions follow through on agreed actions and escalate matters requiring specialized assistance or formal review. Refer recurring or systemic concerns that may indicate a learning-design assessment accessibility usability or product-performance issue to the Learning Experience Manager for evaluation.
Course Quality Performance and Continuous Improvement
Monitor course delivery learner feedback discussion activity completion rates service levels staff and grader performance student concerns and other course-health indicators. Use these measures to manage operational performance and provide evidence to the Learning Experience Manager for product evaluation and improvement planning.
Conduct routine post-launch reviews of course content assessments learner communications and course configuration to identify operational editorial consistency accessibility or learner-support concerns. Document and refer concerns involving learning design assessment validity accessibility compliance multimedia technical functionality or substantive redevelopment to the Learning Experience Manager.
Consult the Learning Experience Manager on substantive instructional-design product-quality accessibility development or redevelopment decisions and coordinate implementation of approved improvement plans.
Represent K12 operational requirements in the planning and development of new courses and coordinate operational implementation launch readiness and ongoing delivery in partnership with the Learning Experience Manager. Validate staffing and operational readiness establish post-launch support procedures receive the completed operational handoff and manage ongoing delivery following launch.
Assign review and approve the work of educational content specialists within established standards and authority. Coordinate substantive instructional assessment accessibility multimedia or product-design changes with the Learning Experience Manager before implementation.
Collaborate with Marketing the Learning Experience Manager academic partners and Institute leadership to evaluate learner and market needs recommend product enhancements or expansion opportunities and support portfolio investment and lifecycle decisions.
Monitor program operations for alignment with established institutional policies and quality compliance and accessibility standards; Prepare operational and product-management reports addressing course activity learner support student concerns educational content specialist and grader performance service levels product health operational risks and improvement needs. Provide relevant evidence to the Learning Experience Manager for product-performance evaluation improvement planning and executive reporting.
Recommend K12 product priorities investments enhancements refreshes and retirements using operational results learner outcomes market information organizational capacity financial considerations and input from the Learning Experience Manager and other partners.
Demonstrated ability to manage an educational product portfolio lead people and programs set priorities monitor employee and course performance identify operational or instructional issues make sound decisions and ensure appropriate follow-through.
Strong organizational communication documentation technology coaching and conflict-resolution skills including the ability to manage multiple priorities maintain accurate records prepare reports and updates and work effectively with students direct reports and internal and external partners. Ability to work within shared governance by making timely product personnel and operational decisions while consulting the Learning Experience Manager on substantive instructional-design product-quality accessibility development and redevelopment matters. Ability to occasionally respond to questions or concerns and offer solutions outside regular office hours when urgent course or student needs arise.
Bachelors degree from an accredited institution in education or a related field.
At least three years of progressively responsible professional experience in educational product or program management educational program administration continuing education professional development online learning or a related area.
Demonstrated experience coordinating programs courses projects or services involving multiple stakeholders deadlines and operational requirements.
Demonstrated experience supervising employees including assigning work coaching performance providing feedback and supporting professional development. Experience managing instructional or program personnel is preferred.
Preferred Qualifications Masters degree from an accredited institution in education or a related field.
Experience administering or supporting professional development continuing education or online learning programs for educators.
Experience directly supervising instructional designers instructors graders course facilitators or other instructional support personnel in an online learning environment.
Familiarity with quality assurance or continuous-improvement practices in online or adult learning environments.
however priority considerationwill be given to applications received on or before October 21 2026 . Benefits include comprehensivehealth dental and vision; life insurance; disability plan; employee assistanceprogram (EAP); excellent retirement options and company contribution; Once you have applied the most updated information on the status of your application can be found by logging into your profile and reviewing your status. Division: Office Of Academic Affairs
Idaho State University is an Equal Employment Opportunity employer including Veterans and individuals with disabilities.
The State of Idaho is committed to access and reasonable accommodations for individuals with disabilities auxiliary aids and services are available upon request. Preference may be given to veterans who qualify under state and federal laws and regulations.