Head of Programme Management

Lead Zip’s most strategic, high-priority cross-functional programs and special projects, turning executive priorities into coordinated action and measurable business outcomes.
Remote-first opportunity for US-based employees with the option to work in person from our Manhattan office.
You will partner closely with executive leadership and teams across Product, Strategy, Engineering, Finance, Legal, Credit Risk, People, Commercial, and Delivery to translate strategy into execution and ensure critical programs achieve their intended business outcomes.
You will own the connective layer across these programs: understanding why the work matters, how individual initiatives contribute to broader business outcomes, where dependencies and risks sit, and when intervention is needed. For special projects, integrations, and organizational transitions, you will establish the roadmap, governance, decision structures, and operating rhythm from exploration and planning through execution, stabilization, and post-initiative optimization.
You will synthesize signals across stakeholders and workstreams, challenge assumptions, navigate competing priorities, and provide executives with concise, decision-oriented views of program health, business impact, risks, opportunities, and recommended actions.
When a critical initiative requires additional structure, alignment, or leadership, you can step in quickly, establish a path forward, unblock decisions, and restore momentum without creating unnecessary processes.
Own the end-to-end health and coordination of Zip’s most complex, high-priority programs and special projects, spanning multiple initiatives, teams, and business priorities.
Develop and drive integrated roadmaps across product, technology, operations, people, finance, legal, commercial, and go-to-market workstreams where required.
Maintain a comprehensive view of program status, stakeholder signals, risks, decisions, resource constraints, and emerging issues; identify systemic risks, organizational constraints, and cross-program patterns that may not be visible within individual workstreams.
Act as a trusted advisor to executive leadership on program direction, integration strategy, organizational implications, risks, opportunities, and decisions required.
Lead or coordinate change-management and organizational-transition activities when relevant, partnering with People & Culture to support thoughtful onboarding, engagement, retention, and cultural alignment.
Identify systemic opportunities to improve how Zip plans, integrates, and executes complex cross-functional work, building scalable approaches that can be reused across future strategic initiatives.
Complex integrations and organizational transitions are coordinated smoothly with minimal disruption to customers and day-to-day operations.
Program risks, dependencies, and trade-offs are surfaced early and actively managed before they materially impact outcomes.
Zip develops scalable, repeatable approaches for future strategic programs, integrations, and transformations.
Undergraduate degree in a technology discipline, graduate degree preferred

Program or Project Management certification a plus

• 15+ years of experience in program management, strategy and operations, consulting, delivery management, technical program management, integration, transformation, or related leadership roles within technology organizations.
• 5+ years of experience leading complex work within financial technology, banking, payments, lending, or consumer financial services, with a strong understanding of the regulatory, operational, technology, and customer considerations that shape execution.
• Proven track record leading complex, cross-functional programs and special projects across multiple teams, functions, and initiatives, with accountability for outcomes rather than activity alone.
• Strong business acumen and the ability to quickly understand strategic and commercial drivers, define success measures, evaluate trade-offs, and connect execution to measurable business outcomes.
• Strong executive communication and judgment, with the ability to synthesize complex information into clear narratives, surface the signals and decisions that matter, and manage escalations effectively.
• Ability to operate fluidly between strategy and execution, maintaining an enterprise-level perspective while going deeper when needed to resolve ambiguity, mitigate risk, unblock decisions, or restore momentum.
• Strong technical and delivery fluency, including an understanding of modern software delivery practices and the ability to partner effectively with Product, Engineering, and Delivery teams.
• Demonstrated ability to manage program-level risks, dependencies, capacity constraints, and decision structures, and to establish lightweight governance that creates clarity and accountability.
• Experience using Jira, Confluence, AI, automation, and modern program-management practices to create scalable sources of truth and improve visibility, communication, and operational efficiency.
• Customer First: Maintains focus on customer impact when making program, integration, and transformation decisions.

Change the Game: Brings innovative, scalable approaches to strategic programs, integration, and transformation.
Flexible working culture
Leading family support policies
Beautiful Union Square office with a casual dress code
Zip is committed to a straightforward and transparent pay structure. The actual base salary will be determined by various individualized factors, including job-related knowledge, skills, experience, location, internal equity, as well as other objective business considerations.
Subject to those same considerations, the total compensation package for this position may also include other elements, including a bonus and/or commission awards, in addition to a full range of medical, financial, and/or other benefits.
If hired, employees will be in an 'at-will position' and the Company reserves the right to modify base salary (as well as any other discretionary payment or compensation or benefit program) at any time, including for reasons related to individual performance, Company or individual department/team performance, and market factors.
Be a part of a team that reflects the diversity of our customers
We pride ourselves on being a workplace that provides equal opportunities to people of all ages, cultural backgrounds, sexual orientations, gender identities, abilities, veteran status, and everything else that makes you unique.
Zip Co Limited (ASX: ZIP) is a digital financial services company, offering innovative, people-centered products.
Operating in two core markets - Australia and New Zealand (ANZ) and the US, Zip offers access to point-of-sale credit and digital payment services, connecting millions of customers with its global network of tens of thousands of merchants. We’re proud to be a values-led business and our values - Customer First, Own it, Stronger Together and Change the Game - guide us in everything we do.
Zip participates in the federal government’s E-Verify program
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