Head of Maintenance and Facility Management (m/w/d)

Work in conjunction with the Regional Facilities Manager to develop and execute overall vision of facilities team.
Assist in the strategic direction for operations and maintenance team in alignment with client goals.
Ensure all Client and JLL safety procedures are followed.
Assist in development of training programs to increase team technical capabilities.
Oversee the operational aspects of the property in a manner which protects, maintains, and improves the value of the client's sites.
Inspect site routinely to guarantee that building services are at the highest level of quality standards.
Monitor and review preventive maintenance programs.
Drive continuous improvement in all site performance.
Manage third-party contractors / vendors engaged in operating and maintaining properties.
Work with Regional Facilities Manager and Sourcing Manager to bid and contract for scheduled and operational maintenance and project services.
Transform existing operational practices to leverage JLL tools, processes, relationships, best practices to ensure service delivery is highly efficient and effective.
Maintain Sites using Service Level Agreements and key performance indicators.
Assist in site incident investigation, utilize structure problem solving to identify root cause of failures.
Team with Regional Facilities Manager to develop and maintain operating budgets for sites, meeting targets as defined in KPIs; and, provide written variance analysis and forecast to client.
Meet specific cost savings targets to contribute to the account achieving significant savings throughout the contract term of outsourced operations.
Manage work to align with Budgets
Support developing and executing facilities related cost savings measures to reduce spending in accordance with Budget Challenges and cost saving targets
Work with strategic sourcing professionals to identify cost savings opportunities and support their contracting efforts.
Work with finance and accounting professionals to produce on-time and accurate reports, including cost savings initiatives, variance analyses, etc.
Team with Regional Facilities Manager to develop property specific multi-year capital improvement project plans; and, manage the process to complete in-scope projects.
Ensure compliance with Jones Lang LaSalle minimum audit standards
Develop and maintain positive relationship with Client Managers and Operations teams.
Primary interface with client representatives.
Collaborate to determine client expectations.
Ensures delivery of committed services and overall satisfaction with JLL performance.
Demonstrate leadership, responsiveness, and creativity in finding solutions for service delivery.
Ensure best practices are implemented to meet client expectations
Identify opportunities to improve quality, customer service and cost performance, and execute approved plans.
Assist in the creation of reports and presentations for senior management.
Act as an ambassador for JLL, adopting and maintaining the firm’s core values of Teamwork, Ethics and Excellence
Establish and maintain a safety-first culture by promoting and driving safe work practices timely training, best practices as well as delivering rewards and recognitions to promote safe behavior.
Work with regional team to provide the strategy, vision and continuous improvement to drive the facility personnel to advance the quality-of-service delivery and further the client partnership.
Foster a collaborative teamwork environment. Promote energy and enthusiasm. Maximize productivity.
Ensure optimal roll out and training in the use of standard CMMS tools, processes and systems where possible.
Ensure facility compliance with use of the new tools.
Complete all performance reviews, both mid-year and year-end, on a timely basis.
Ensure that individuals that do not achieve excellence or show significant performance problems are coached and put on improvement plans.
Work with Senior FM to ensure proper performance management steps are taken.
Work with the Account Management team to source employee career growth and development opportunities within or outside of the account.
Understand employee career growth aspirations to enable matching of firm needs with employee abilities.
Promote a culture of diversity and inclusivity for all team members.
Requirements Bachelor’s degree in a related field is preferred
A minimum of five to eight years of Facilities Management experience required
Strong technical background in industrial setting
Experience in managing facilities teams
Demonstrated experience in managing 24 / 7 operations in a fast-paced work environment
Superior client relationship management skills
Demonstrated organizational and problem-solving skills
Ability to plan and manage within budget and time constraints
Familiarity with and understanding of various building systems
Ability to multitask and work without direct supervision
Experience with CMMS systems and Microsoft Office Suite (Word, Excel, PowerPoint and Outlook)
Possess strong written, verbal and people skills.
Strong collaborative management style
Core Competencies Demonstrates strong Facilities Management expertise with a focus on operational efficiency, client relationship management, and team leadership. Proficient in budget management, compliance with safety standards, and continuous improvement initiatives.
Highest-signal resume keywords Facilities Management Experience
Client Relationship Management
CMMS Systems Proficiency
Budget Management
Team Leadership
ATS Optimization Keywords Hard Skills Facilities Management
Operational Efficiency
Preventive Maintenance
Building Systems Knowledge
Cost Savings Initiatives
Soft Skills Problem-Solving Skills
Organizational Skills
Collaboration
Communication Skills
Leadership
Industry Keywords Safety Procedures
Client Satisfaction
Performance Management
Continuous Improvement
Diversity and Inclusivity
Tools & Technologies CMMS Systems
Microsoft Office Suite

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