Head of Operations & Business Management

About All Points Broadband

All Points Broadband is a fast-growing fiber-to-the-home (FTTH) provider dedicated to bridging the digital divide and bringing high-speed internet access to underserved communities throughout Virginia and beyond. Headquartered in Richmond, VA, we are committed to building and operating state-of-the-art fiber networks that empower residents, businesses, and communities with the connectivity they need to thrive in today's digital world.

As a dynamic and rapidly growing FTTH provider, All Points Broadband fosters a collaborative and entrepreneurial culture where teamwork and innovation are highly valued. We operate as one cohesive team, working together to drive rapid growth and achieve ambitious goals. We empower our employees to take ownership, contribute their unique talents, and make a real difference in connecting communities. If you're looking for a fast-paced environment where you can learn, grow, and contribute, All Points Broadband is the place for you.

The Opportunity:

We are looking for an experienced Manager, Operations to lead the FTTH field operations including managing a team of Fiber Installers, Surveyors and Team Leads. They will be responsible for providing technical guidance, team development, strategic planning for fiber deployment, and goal alignment. They will work closely with leadership to ensure projects and deadlines are met and work to remove any obstacles for the team

Key Responsibilities:

Provide leadership, development and technical guidance to FTTH field operations team.Perform regular QC and safety inspections to ensure compliance with safety standards.Manage and update project documentation and communicate with leadership on project progress, roadblocks and projected timelines.Responsible for team training, recertifications, and overall professional development.Conduct daily meetings to review safety compliance, scheduled work assignments and algin team goals.Track and manage new and existing employee training and certification requirements to ensure assigned courses are completed on time.Forecast and track budget and performance targets for installation and repair metrics.Lead day-to-day operations in the field and align tasks with overall objectives and timelines.

Required Skills and Experience:

7+ years of experience with Operations Management with a focus on managing large, complex OSP/FTTH Projects (aerial, underground, buried, splicing and installation).Experience managing OSP FTTH Network Planning, rollout, build, construction and overall field operations.Knowledge of GIS software preferred.Knowledge of OSHA and other safety-related practices.Knowledge of and ability to operate various types of utility trucks and equipment in a safe manner.Possess the ability to read prints and interpret utility maps.Demonstrate strong leadership skills, and strong analytical and problem-solving abilities in a changing environment.Demonstrate strong organizational, and communication skills necessary for maintaining productive and professional relationships with employees and customerProficient with Microsoft applications (Word, Excel, etc.), Google applications, and/or other construction related software applications.Ability to lift/carry 50 lbs. regularly and up to 75 lbs.Ability to work as needed (over-time, after hours, on weekends, for emergencies or on-call)Must possess a valid driver's license and pass a pre-employment background check and drug screening.

Education:

High school diploma or equivalent.