Head of Operations & Business Management

Job Description

Job Description Description: The Director of Operations is responsible for leading and overseeing all operational activities within the assigned region to ensure the efficient, safe, and cost-effective delivery of logistics services. This role drives the execution of strategic initiatives, optimizes operational performance, and ensures alignment with company objectives related to growth, profitability, and customer satisfaction.

This position provides leadership across multiple facilities, ensuring consistent execution of operational standards, regulatory compliance, and continuous improvement initiatives while building and developing high-performing teams.

Requirements: Key Responsibilities

Operational Leadership

Lead regional logistics operations, including transportation, warehousing, inventory management, and delivery performance

Develop and execute operational strategies to improve efficiency, cost control, and service delivery

Establish and enforce operational standards, procedures, and quality controls

Support business scalability, strategic planning, and regional growth initiatives

Performance & Continuous Improvement

Monitor and manage key performance indicators (KPIs), including service levels, delivery accuracy, turnaround time, and safety metrics

Drive continuous improvement initiatives through Lean practices and process optimization

Conduct risk assessments and implement corrective actions to maintain operational stability

Compliance & Safety

Ensure compliance with company policies, OSHA, DOT, and all applicable regulations

Promote a strong safety culture and ensure adherence to workplace safety standards

Leadership & Team Development

Lead, coach, and develop operations managers, supervisors, and frontline teams across multiple sites

Support workforce planning, labor relations, and employee engagement initiatives

Foster a high-performance culture aligned with organizational goals

Financial & Cross-Functional Management

Manage operational budgets, authorize expenditures, and ensure financial discipline

Collaborate with Sales, HR, IT, Finance, and executive leadership to align strategies and business objectives

Maintain strong communication between regional operations and corporate leadership

Qualifications

Bachelor’s degree in business management, Supply Chain, or a related field

Minimum 5 years of logistics or operations leadership experience

Minimum 3 years of experience in Lean, engineering, or continuous improvement methodologies

Minimum 3 years of experience with quality management systems

Experience in labor relations and workforce management

Strong leadership, communication, and organizational skills

Demonstrated ability to analyze data, manage KPIs, and drive operational performance

Proficiency in Microsoft Office and relevant operational systems

Ability to pass a criminal background check and drug screening

Work Environment & Physical Demands

Combination of office and warehouse or plant environments

Frequent exposure to moving mechanical equipment and varying environmental conditions

Work environment includes moderate to high noise levels

Requires standing, walking, sitting, bending, and reaching throughout the workday

Must wear appropriate Personal Protective Equipment (PPE) while on the shop floor