Salesperson - Full-Time Retail

Retail Sales Associate
Scarsdale - NY - Full Time
Today, Saatva is the largest online luxury mattress brand in the US, with more than 20 Viewing Rooms in prime areas of the nation's largest markets, and we are growing fast!
We provide competitive compensation and a comprehensive benefits package to our employees, including robust health coverage, 401(k) matching, and generous paid time off.
5000 list of America's Fastest-Growing Private Companies. We are also proud to be certified as a Great Place to Work and have been named one of Fortune Magazine's Best Workplaces in Retail and Best Workplaces in New York, as well as a BuiltIn.At Saatva, thrilling our customers is at the heart of everything we do. We aim to be the most trusted, customer-focused brand in the industry by answering every question about mattresses, sleep, and sleep health, empowering customers to make informed decisions. By building lasting relationships with those we serve and with each other, we continue to drive our success and redefine what it means to live well-rested.
Saatva is blazing a new trail in retail excellence. We are looking for dedicated Sleep Guides to join our nationwide network of state-of-the-art Viewing Rooms. Saatva Viewing Room Sleep Guides are the heartbeat of every brick-and-mortar retail location. The Sleep Guide embodies Saatva luxury with a sophisticated level of service, expert knowledge of Saatva mattresses and bedding, and the desire to truly help others discover the power of a great night's sleep.
Engage with customers and team members in person during scheduled shifts.
Clearly communicate product benefits, address customer inquiries, and effectively troubleshoot and resolve issues.
Maintain timely and regular attendance as a key performance expectation during all scheduled shifts.
Be available to work weekends and major retail holidays.
Preferred Experience: 1-2 years of retail sales or customer service experience; Strong interpersonal abilities to build rapport effortlessly with customers and team members.
A passion for delivering outstanding customer experiences.
Well-organized with excellent multitasking skills and a commitment to completing tasks with high-quality results.
Comfortable using personal computers and related software, with the ability to navigate multiple platforms simultaneously.
Deliver a world-class experience to our customers.
Become a product expert to confidently assist customers.
Respond to customer inquiries and resolve both basic and complex issues via phone, live chat, and in-person interactions on the showroom floor as needed.
Medical, Dental, and Vision Insurance

• Annual Bonus Program
• Referral Bonus Program Eligible

At Saatva, we foster a culture of diversity and inclusivity. We value the unique contributions and differences of each team member, demonstrated through our recruitment, retention, and employee development programs.
As an equal opportunity employer, we do not discriminate against qualified applicants based on race, color, religion, national origin, gender identity, sexual orientation, age, disability, veteran status, or any other status protected by law. Join us in building a workplace where everyone is respected and valued!