Referral Care Specialist

Referral Specialist

At LUX Infusion, we're reimagining infusion care to be more human, supportive, and connected. based organization, we put people firsthelping patients feel seen and supported through faster therapy starts, dedicated care coordination, and meaningful collaboration. Our commitment to inclusion, diversity, equity, and advancement (IDEA) is central to our culture, ensuring every team member feels valued and empowered to make a difference.

This role plays an important part in helping LUX Infusion deliver a patient-first experience by ensuring referrals move smoothly from prescription to service determination.

Helps patients feel supported, informed, and confident during the referral process

Builds trust and reliability with prescribers, healthcare partners, and field teams

Keeps care moving forward through clear communication, follow-through, and coordination

Every referral represents a patient navigating a complex healthcare journeyand this role helps make that journey clearer and more connected.

Serve as the primary point of contact for assigned referral sources, patients, and aligned field-based sales partners

Navigate new referrals from receipt through service determination within the LUX Infusion pharmacy network

Collect and coordinate required referral information, including patient demographics, benefits, clinical history, and prescription details

Partner closely with Reimbursement Specialists to communicate benefit investigation outcomes, including patient responsibility and financial assistance options

Collaborate with Pharmacy Operations to ensure clinical and fulfillment teams have what they need to onboard and support new patients

Maintain accurate documentation of referral activity and communications within systems of record

Manage referral volume, turnaround times, and workload priorities to meet service goals

Use technology and digital tools effectively to communicate with internal and external stakeholders

Bring thoughtfulness, reliability, and accountability to every referral you support

Deep care about the human impact of your workespecially for patients and caregivers

Strong communication and relationship-building skills

You don't need to check every boxwe care just as much about how you show up as what's on your resume.

High school diploma or GED

Minimum of one (1) year of experience managing patient referrals, prescription activities, or reimbursement services in infusion or specialty therapies

Minimum of one (1) year of customer service experience in a healthcare setting (patient or provider-facing)

Experience with electronic health records or pharmacy patient management systems

Working knowledge of medical or pharmacy terminology

Proficiency with Microsoft Office (Word, Excel, PowerPoint)

Ability to travel up to 5% for business needs, as required

Bachelor's degree

Experience supporting prescriber, patient, and field-facing communications related to infusion or specialty therapy referrals

Strong customer service orientation with attention to quality and detail

Organized, proactive approach to referral management

Flexibility to work overtime or varied schedules when needed

At LUX Infusion, we believe infusion care deserves more lightmore warmth, more clarity, and more connection.

The opportunity to grow with a company building something meaningful

Come help us elevate infusion careand see what's possible when care comes first.

Reasonable accommodations may be made to enable individuals with disabilities to perform these functions. If you require a reasonable accommodation during the application or interview process, please contact the LUX Infusion Talent Team at View email address on click.appcast.io annually in required legal and ethical compliance training

Consistently act in compliance with LUX Infusion's legal, ethical, and compliance policies

This includes placing patients first, working collaboratively with a "stacked-hands" mindset, and maintaining a consistent focus on quality, accountability, and continuous improvement.

Employees in this position may be required to assist directlyor coordinate appropriate assistanceto ensure access to LUX Infusion's services for individuals with disabilities, including patients, visitors, employees, or others.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, protected veteran status, or any other characteristic protected by law.