Receptionist- Full-time /Weekend Shift

The Receptionist serves as a front-line representative for the dealership. Answers multi-line phone system. Is responsible for greeting customers as they enter the showroom, answers basic inquiries, and directs them to the appropriate party. Ensures a customer-friendly environment and an exceptional customer experience.

Answers multi-line phone system in accordance with company policies, using the company approved greeting in a friendly and professional manner.

Responds quickly and accurately to incoming telephone calls by routing calls, providing assistance, and furnishing general information to internal and external callers.

Offers to take messages or send caller to voicemail according to caller preference and company policy when person caller is trying to reach is not available.

Greets and directs visitors, including but not limited to customers and vendors, to the correct department, notifies the appropriate person that visitor has arrived.

Obtains and records demographic information about each customer, using dealership sales control system.

Answers basic customer inquiries and refers more complex inquires to the appropriate person.

Greets customers in the service department during morning rush hour and obtains basic customer information.

Serves as clerical and administrative back-up.

We will not consider any characteristic or category protected by state or federal law in hiring or employment decisions, including but not limited to race, national origin, color, religion, sex, sexual orientation, gender identity, disability, age, status as a parent, or genetic information.

Ability to clearly answer the phone and use the intercom.

Ability to listen to customer and determine how to assist them.

Proficient with Microsoft applications.

Fast and accurate data entry skills.

Will primarily work in a retail automotive sales showroom. Will work with a computer, telephone and other office equipment as appropriate. May be asked to drive cars on occasion.

This position will require the employee to alternate sitting, standing, and walking throughout the shift

This position involves repetitive motion--primarily typing

Store Business Hours with ability to work nights, weekends, and holidays as required.

High school diploma or equivalent.

High School diploma or equivalent and one or more years experience answering calls in a high-volume setting.

Additional Eligibility Qualifications (Certification/Licenses/Registrations)

Customer Service

Full-time

Pay for this position is $17.00 per hour.

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