Head of Operations & Business Management

Job Summary
This position is responsible for the reliable and safe operation of the electrical system and essential equipment within the service area. Operations Supervisor manages crews to assure work is coordinated and completed safely, efficiently and on schedule. Operations Supervisor ensures compliance with safety rules, Company policies and procedures, as well as job specifications and regulatory standards. Operations Supervisor provides leadership to their crews, utilizing departmental background, interpersonal skills, coaching skills and technical expertise.

Essential Functions

Under the direction of a manager, coordinate the daily activities of assigned crew(s).

Prioritize, schedule and assign work to achieve business goals. Ensure tailboard meetings are held and are effective.

Safeguard self as well as fellow workers and the public in the course and scope of business by following safety rules set forth in the Company's Accident Prevention Manual. Assure that safety meetings are held regularly and effectively.

Address unsafe practices or situations and take appropriate action.

Coordinate between various CenterPoint Energy (CNP) departments and various external agencies to assure timely completion of work and provide technical expertise in outage coordination matrixed to Real Time Operations as needed.

Set the standard for crews regarding customer service.

Administer company policy within area work groups.

Manage employee performance, encourage, motivate, coach, train, hold subordinates accountable and resolve employee conflicts.

Manage resources including budget, equipment, tools and instruments.

Personally exhibit behavior consistent with all CenterPoint Energy's core values, policies and procedures.

Comply and support the Company, its management and policies.

Assure the effective and efficient procurement, distribution and use of materials for the crew(s) and maintain effective records.

Monitor, maintain, and update manual and computerized work management records, assuring accuracy and timeliness.

Audit field personnel by visually monitoring work progress and ensure correct procedures are followed on a regular basis.

Ensure that applicable employee personnel files are maintained with performance documentation as appropriate.

Prepare and deliver both formal and informal oral and written communications related to service area activities.

Represent the Division/Department or company on internal work teams and with external parties as required.

Maintain proper working relationships with management, co-workers and customers.

Research issues and facilitate work orders. This may include securing access, obtaining permits, verifying security clearances, etc.

Schedule outages as required.

Maintain a regular and reliable level of attendance. Set the example for the crew.

Demonstrate a working knowledge and understanding of bargaining unit agreement.

Education Description
Requires a high school education or the equivalent knowledge and sixty (60) hours of college level courses in electrical and/or electronics engineering/technology or related technical discipline. In lieu of college hours, may substitute two (2) years of electric utility substation or military work experience.

Experience

Must have served in a Head Electrician or Master Technician position for at least two (2) years, a System Analyst or Substation Construction Coordinator position for at least three (3) years, or possess equivalent experience in electrical substation operations, maintenance, construction, or system operations within a utility, industrial, military, or related environment.

A combination of relevant experience must total at least three (3) years. Consistent success in a relief operations supervisor, team lead, or similar leadership role is preferred.

Able to communicate effectively with field employees, management and others, both orally and in writing.

Able to express opinions effectively and convey information in an appropriate manner.

Able to listen actively and convey understanding of the questions, instructions or comments of others.

Able to use personal computer software proficiently, such as word processing, spreadsheets, electronic mail and working knowledge of SAP.

Able to work with technical and non-technical personnel to gather and exchange information, resolve issues and plan activities.

Able to demonstrate and apply knowledge of emergency response processes, construction, service and Operations and Maintenance manuals.

Able to follow procedures and comply with policies based on the knowledge of the work and the services provided by the company.

What We Bring to You

Competitive pay

Paid training

Benefits eligibility begins on your first day

Transit subsidies

Flexible work schedule, paid holidays and paid time off

Access to discounts at fitness clubs and an on-site wellness center at our headquarters in Houston

Professional growth and development programs including tuition reimbursement

401(k) Savings Plan featuring a company match dollar-for-dollar up to 6% and a company contribution of 3% regardless of your contribution

Job Type: Full Time
Posting Start Date: 07/06/2026
Posting End Date: 07/13/2026

This contractor and subcontractor shall abide by the requirements of 41 CFR * 60-1.4(a), 60-300.5(a), and 60-741.5(a). These regulations prohibit discrimination against qualified individuals based on their status as protected veterans or individuals with disabilities and prohibit discrimination against all individuals based on their race, color, religion, sex, sexual orientation, gender identity, or national origin. Moreover, these regulations require that covered prime contractors and subcontractors take affirmative action to employ and advance in employment individuals without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, protected veteran status or disability.

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