Care Advocate - Full Time

We’re different than most primary care providers. The Patient Continuity and Needs Advocate (PCNA) serves as a vital bridge between patients and comprehensive care, ensuring every eligible patient receives the right healthcare plan and support services tailored to their unique needs. Directly supports ChenMed’s core goal of transforming senior care by maintaining strong patient relationships, reducing healthcare disruptions, and ensuring our most vulnerable patients receive consistent, comprehensive primary care and other services they may be entitled to. The PCNA role is critical to building trust within our communities and maximizing the impact of our patient-centered care model. Patient Advocacy & Connection : Evaluates patient needs and connects eligible individuals with health plans and community resources that suit their unique healthcare needs and enhances their care experience and outcomes.
Proactively reaches out to disenrolled members to understand barriers to care and facilitates their return to our medical centers through personalized outreach and support.
Collaborative Partnership : Works closely with center leadership, sales teams, brokers and clinical staff to develop and execute targeted patient retention strategies that strengthen our patient-provider relationships.
Care Continuity : Ensures seamless transitions and sustained engagement to prevent gaps in care that could lead to hospital visits or adverse health outcomes.
Documentation : utilizes an Electronic Medical Records (EMR) system, Medals and Salesforce to gather and store patient information, respond to questions on behalf of the patient and appropriately and timely document patient issues and resolutions. Maintains assigned work queue of patient accounts.
Completes relevant patient documentation in compliance with all regulatory agencies, including HIPAA.
Fundamental knowledge and understanding of local, state and federal healthcare benefit services and plans
Ability to build and maintain exceptional customer service relationships with healthcare services agencies, patients, providers and peers
Demonstrated skill in customer service and service recovery
Detail-oriented with proficiency in Salesforce
Proficient in Microsoft Office Suite products including Word, Excel, PowerPoint and Outlook, plus a variety of other word-processing, spreadsheet, database, e-mail and presentation software
Spoken and written fluency in English
High School diploma or GED equivalent required
A minimum of three (3) years’ work experience required; 17.0 - $24.26 Hourly The posted pay range represents the base hourly rate or base annual full-time salary for this position. This position may also be eligible for a bonuses or commissions.
Current employees, if you want to apply to our internal career site, please click