Managing Head of Retail Sales

The Internet Sales Manager will spend the work day on the telephone and computer. Focus on increasing overall sales for the dealership. He/She will respond to internet and telephone customer inquiries, and make outbound phone calls, emails and text messages. Manage the business development department and staff. Generating appointments and sales from our customer database is a main component of this position.

Medical - 4 plans (BCBS)

Dental

Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills and other characteristics. Use our phone system to market to existing customers and prospects.

Promptly and accurately enter all customer inquiry data into the Customer Relationship Management (CRM) system.

Generate and confirm sales appointments.

Price pre‑owned cars, mark w/s cars, check numbers on website.

Review closed files, pull credit, process gift cards, lead redemptions, payroll for team.

Create used car ad and attend budget meetings.

Meet with vendors, keep website up to date, (pricing & photos).

Manage BDC team including hiring and documenting performance.

Exhibit ethical behavior and provide the highest degree of customer satisfaction, and be honest in all aspects of dealing with customers.

At least 1 year of retail sales experience preferred

Previous Internet Sales position at an automotive dealership preferred

Experience in taking incoming sales phone calls, as well as making outbound marketing calls.

Experience utilizing Inventory and/or CRM systems

Ability to compose well written emails to potential customers

Confident and professional phone manner

Able to work a flexible schedule to include evenings and/or weekends.

Strong organizational and time management skills.

Ability to read and comprehend rules, regulations, policies and procedures.

Fingers are involved only to the extent that they are an extension of the hand, such as to turn a switch or shift automobile gears

Picking, pinching, or otherwise working primarily with fingers rather than with the whole hand or arm as in handling

Visual Accommodation: Field of Vision: Environmental Conditions

Moving mechanical parts

We are an equal opportunity employer and prohibit discrimination/harassment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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