Head of Sales & Support

Born in exuberant, ebullient Saint Germain, Paris, in 1961, Diptyque is a creator of evocative perfumes for the self and the home, scented skincare products and desirable decorative objects. Striking a balance between reverie, nature and art, Diptyque extends an invitation to step inside a universe replete with creations that set the imagination free to wander.
Sales Supervisor will actively contribute to the sales and will support the Store Manager and/or Asst Store Manager with the operational and sales performance of the store. In the absence of the Store Manager and/or Asst Store Manager, the Supervisor will assume accountability for all areas of the store. As a key Brand Ambassador, ensure Diptyque' s positioning as a true luxury brand by providing high levels of client's satisfaction through excellent service.
Responsibilities Deliver agreed KPIs for the store - these KPIs will focus on sales, AVT, IPT, conversion and CRM
Inspire and motivate the team by leading by example
Working with the Store Manager, you must also be able to communicate effectively a level of commercial understanding about the store, and when the store performance dictates work with the Store Manager to make fact-based recommendations to improve the business
Client Experience Embody Diptyque values in terms of grooming, language/storytelling and behaviors to ensure a unique client experience aligned with Diptyque signature
Guarantee excellent client welcoming and supervises sales to ensure client satisfaction and that the qualitative standards required by our brand are maintained
Actively contribute to Client Experience training for all team members
Highly contribute to achievement of Client Experience evaluation target
Be able to be the point of reference for both Clients and colleagues in absence of Store Manager and/or Assistant Store Manager
Deal directly and effectively with VIP clients
Be aware of key competitors and industry trends
Be the driving force in the development of client database
Leading by example, achieve CRM KPIs target
Product knowledge Demonstrate high levels of knowledge about our products and can fully represent the brand in the store. Staff need to articulate both the new and key ranges for the season
Be pro-active in using training tools provided
Store Operations Responsible for opening and closing check-list
Store Operations Ensure Cash Handling guidelines are followed including but not limited to bank transactions and petty cash
Store Operations Ensure full knowledge of cash desk procedures and processes
Store Operations Be aware of all security and health and safety issues and requirements of the store
Store Operations As a key holder for the store, ensure that all emergency calls are responded to and dealt with accordingly
Store Operations In the absence of the Store Management team, be responsible for the management of all emergency situations involving the store and team members.
Store Operations Adhere to VM guidelines at all times
Store Operations As required, assist with product launches as per Marketing Plan and instruction from HQ to include sampling campaigns, in-store displays, layouts and window schemes, ensuring successful sellout
Store Operations Be attentive to details and cleanliness of the boutique
Store Operations Work with Management to manage maintenance within the store in a timely manner
Store Operations Complete general administrative duties as required
Store Operations Attend meetings and calls in Store Management team's absence
Store Operations Master POS systems
Stock control Support all actions of loss prevention in all areas of risk management, physical security, store cash controls and inventory management
Stock control Work with the Store Management team to ensure stock levels are sufficient and monitored, conducting regular scheduled stock takes as required
Stock control Inventory control to include and not limited to delivery processing/replenishment/gift wrapping
Requirements Passion for fragrance, beauty, and luxury retail, with previous experience in one or more of these areas
Assertive, dynamic, and consistently positive, with a strong "can-do" attitude
Strong team-player mentality
Sales-focused, with a proven track record of sales achievement
Understanding of retail KPIs
Expert client-service skills and confidence interacting with the general public
Self-motivated, focused, and proactive
Strong communication skills
Expertly groomed at all times, with an appearance that reflects the company and store
Diptyque is committed to diversity in all its forms and considers each application carefully.
At Diptyque, we unleash your imagination and creativity and support your personal and professional development within a committed and talented team united in a shared adventure.

#J-18808-Ljbffr Diptyque Paris