Sales/Customer Service Supervisor

Job Description

Job Description

Join GEICO Bayside , a dynamic and innovative team situated in the heart of Bayside, New York. GEICO Bayside is managed by the same team that manages GEICO Commac k in Commack, NY. Founded in 2017, GEICO Commack quickly became the #1 GEICO Local Office in the USA.

We are on the lookout for a Sales/Customer Service Supervisor who thrives in a vibrant environment and enjoys leading a team to new heights.

As part of GEICO Bayside , you will have the opportunity to work closely with a talented group of individuals dedicated to delivering a exceptional sales and service experience. In this on-site role, you will play a crucial role in ensuring that our sales and customer service teams provide the best possible experience for our valued clients. Your leadership will be vital in fostering a positive work atmosphere, implementing effective sales and service strategies, and exceeding customer expectations. If you're passionate about sales, customer service, and leadership and seek to create a meaningful impact while contributing to our company's success, GEICO Bayside is the place for you. We invite you to become a driving force in our team-oriented culture.

GEICO supervisory/management experience preferred.

Responsibilities

Leadership: Oversee the daily operations of the sales/customer service team, ensuring that all client inquiries and issues are resolved promptly and efficiently.

Performance Monitoring: Track and evaluate team performance with sales/service metrics, providing feedback and coaching where necessary to enhance closing and customer satisfaction.

Training and Development: Facilitate the onboarding and ongoing training of sales/customer service representatives, fostering a supportive and knowledge-sharing environment.

Problem Resolution: Act as an escalation point for complex customer issues, working to deliver swift and effective solutions.

Communication: Maintain open lines of communication with other departments to ensure smooth operations and a unified approach to customer care.

Continuous Improvement: Identify opportunities for process improvements within the sales/customer service department to enhance sales productivity and service quality.

Reporting: Prepare regular reports on sales/customer service activities, trends, and team performance for senior management review.

Requirements

Experience: Proven experience in an insurance sales/customer service role, with at least 2 years in a supervisory or managerial capacity.

GEICO supervisory/management experience preferred. Bilingual (English/Mandarin, Cantonese, Korean, or Spanish) preferred.

Leadership Skills: Strong leadership abilities with the capability to inspire and motivate a team.

Communication: Excellent written and verbal communication skills.

Problem-Solving: Demonstrated ability to solve problems efficiently and effectively.

Time Management: Strong organizational skills with an ability to manage multiple tasks and priorities.

Analytical Skills: Ability to analyze data and identify trends for improvement.

Education: A bachelor's degree in Business, Management, or a related field is preferred.

Customer-Focused: Passionate about delivering exceptional customer service and meeting the needs of clients.

Flexibility: Willing to work in a dynamic, fast-paced environment.

Benefits
Paid Time Off (PTO)###Health Insurance###Dental Insurance###Vision Insurance###Hands on Training###Career Growth Opportunities###Retirement Plan###Profit Sharing###Comfortable Work Environment###Team Outings###High Earning Potential###Monthly Bonus Program###