Network /Information Technology Support

Position: Network Administrator Reports to: Engineering Manager
Parasol Alliance is a technology solutions company exclusively serving the senior living industry. We provide leadership and comprehensive in-house technology support, helping our clients make smart strategic technology investments and effectively use technology to achieve their business objectives.
Our strategic focus forms the core of Parasol Partnerships. These partnerships lead to increased efficiency, productivity, and profitability for our clients. We make our clients more successful – and we have the data to prove it.
The network administrator will be responsible for the day to day network operations on behalf of the clients, as well as assist with systems and network optimal design from a strategic perspective.
Managing LAN/WAN/Wireless network devices. This includes the design, installation, upgrade, configuration, and troubleshooting of networks.
Establish and maintain standard system\OS upgrades for network infrastructure.
Ability to interpret and apply company policies and procedures.
Participate in on-call rotation including off-hours and weekends.
Act as an escalation point for network issues from tier 1 and 2 support.
Experience with configuration of switches, routers, firewalls and wireless in a mixed hardware workspace.
Network+
Cisco CCNA certification, or recognized certification experience.
The Network Administrator must adhere to established policies and standards as defined in The Culture File.
Customer notifications completed within standards 85% each quarter
Metric: project tasks are completed within standards 85% each quarter
-The Network Administrator is responsible for assisting in the design of internal Parasol Alliance network systems and tools for optimal security and performance management.
~ Metric: training videos created once/month.

Within the first 30 days the Network Administrator will be accountable for:
Learning and adhering to established policies and standards as defined in The Culture File.
After 60 days the Network Administrator will be accountable for:
~ Cell phone/internet reimbursement
Medical, dental, vision, 401k
Certification reimbursement

We are an IT company but believe technology support should be directly related to your business success. Technology for technology’s sake is not what we are about. We intertwine the knowledge economy with technology to transform and interconnect our expertise with your company to expand the decision-making capabilities and ensure productivity and cost effectiveness.
If you want to work for a values driven, high performance company and to experience an exciting opportunity to help grow a company then this is the job for you. We are a virtual company that offers work from home, unlimited time off and bonus opportunities.