Head of Sales - Managed Services

A rare opportunity to join theCity Winery team as we reimagine the future of live music and hospitality. City Winery to deliver the highest end combined culinary and cultural experience to our customers who are passionate in sharing wine, music, and culinary arts. We are a unique facility, combining a fully functioning winery with intimate concerts, food & wine classes, private events in a variety of configurations, and fine dining. We have created a compelling mix for our sophisticated clientele of foodies, and active cultural patrons—bringing the wine country experience to the middle of a large city.

The Service Director is the operational leader responsible for executing across all front-of-house operations. Reporting directly to the General Manager, this role ensures operational excellence throughout the restaurant, concert venue and private events while delivering exceptional hospitality and financial results.

The Service Director leads the daily execution of operational initiatives, develops high-performing teams, and ensures consistent execution of City Winery's hospitality standards. This leader partners closely with the Executive Chef to create a seamless front-of-house and back-of-house operation while maintaining an unwavering focus on guest experience, employee development, food safety, and profitability. The ideal candidate is an inspiring leader who thrives in a fast-paced hospitality environment and enjoys building teams, coaching leaders, and driving operational excellence.

We are a rapidly expanding national entertainment and hospitality company, offering tremendous opportunities for driven and ambitious individuals.

• Medical, Dental, Vision Insurance
• Flexible Savings Accounts,HSA and Dependent Care, Basic Life and AD&D Insurance
• Amazing discounts, 50% OFF all dining/retail wine
• Ensure consistent execution of City Winery Hospitality Standards every day.
• Lead daily operations while maintaining exceptional guest experiences and operational efficiency.
• Drive accountability across all Front-of-House leaders and supervisors.
• Ensure seamless execution of all concerts, programming, buyouts, and private events.
• Lead daily pre-shift meetings and operational communication.
• Partner with the Executive Chef to ensure exceptional collaboration between Front-of-House and Back-of-House teams.
• Ensure proper staffing, deployment, and floor management during all service periods.
• Recruit, interview, hire, onboard, train, and develop Front-of-House leaders and hourly team members.
• Coach managers and supervisors through performance management, development planning, and succession planning.
• Conduct regular one-on-one meetings and performance discussions.
• Partner with Human Resources on employee relations, investigations, corrective actions, and policy administration.
• Ensure every employee receives proper onboarding, training, and ongoing development.
• Lead departmental meetings focused on service standards, product knowledge, and operational initiatives.
• Partner with the General Manager to achieve labor, sales, profitability, and guest satisfaction goals.
• Manage Front-of-House labor budgets and scheduling.
• Monitoring overtime and labor productivity.
• Analyze service metrics, guest feedback, sales trends, and operational KPIs.
• Drive beverage, retail, and food sales through service excellence and team coaching.
• Support inventory controls, waste reduction, and cost management initiatives.
• Maintain accurate employee records in partnership with HR.
• Communicate company initiatives, policy updates, and operational expectations effectively.
• Minimum 3 years’ experience in multi-faceted, high-volume restaurant, venue and/or equivalent relevant experience
• Proven financial and business acumen; Unparalleled passion for hospitality, food, wine, and music
• Ability to successfully multi-task, delegate, and manage several projects at once in high-pressure, fast paced environment
• Strong culinary and wine knowledge
• Must be fluently literate in English including ability to read, write, and communicate, conduct business related mathematics and analyze data
• Must have proficient computer and technological skills
• Able and willing to work flexible scheduling including days, nights, weekends, and holidays
• Able to travel and attend business-related meetings and trips

Wine, food, and live entertainment collide at City Winery to create a dynamic and incredibly unique workplace. Since 2008, City Winery has been turning heads across the nation with amazing live performances, delectable cuisine, and award winning, locally produced wines. But there's more to us than that we're a haven for community and creativity, a place where the philosophy of hospitality is more than just a buzzword, but a way of life. City Winery, founded by music industry veteran & visionary Michael Dorf, has established itself as a one-of-a-kind brand providing unforgettable experiences for guests. From world class music venues to sustainably produced wines with ratings of 90+ points, City Winery offers a range of topnotch events & experiences.

We are an equalopportunity employer and value diversity at City Winery. We do not discriminateon the basis of race, religion, color, national origin, gender, sexualorientation, age, marital status, veteran status, or disability status.Additionally, City Winery participates in the E-Verify Program in certainlocations, as required by law.