Client Service Support Rep (Temp)

Intermodal Gate Service Representative

Reporting to the Terminal Manager, the Gate Service Representative supports the intermodal trucking community by leveraging proprietary technology to perform intermodal gate transactions, maintenance, and repair at supported terminals and make timely operating decisions to ensure safe, efficient, and customer-oriented service.

Service, repair, and perform preventative maintenance on Automated Gating System (AGS) equipment and its components

Survey, repair, and troubleshoot overall system health and performance

Proactively report on system specifications, operations, inventory needs, and site performance

Explain site health information and provide technical insight on system repairs to client management

Assist in testing new-generation AGS components and provide reliability and suitability reports to management

Assist with the install and commission of AGS equipment on site

Accurately and efficiently process automated and manual gate transactions as needed, entering data into an office computer or handheld device for each unit as it enters or exits the intermodal terminal

Manage inventory

Maintain a client work environment in REMPREX vehicles, Driver's Assistance Building and server room.

High School diploma or equivalent

Ability to quickly analyze and solve problems in a high-pressure environment with the ability to implement procedural modifications with minimal supervision

Working knowledge of Microsoft Office applications. Basic technical orientation with computers, printers and multi-line telephonic equipment. Mechanical aptitude with basic knowledge of networking hardware and software.

Ability to multi-task, demonstrate flexibility and persevere in an environment that with rapidly changing customer requests and requirements, seasonal variances in workload and industry needs and requirements. Must be able to adapt to extended or adjusted hours as needed in a 24/7/365 operation.

Headquartered in Lisle, Illinois, REMPREX specializes in the operation, support and engineering of intermodal terminals and ports nationwide. We specialize in delivering safe, efficient, and scalable services to help our clients transport intelligently. Safety | We commit to actively foster a healthy and injury free environment for our employees, clients and the communities we serve.

Comprehensive Medical, Dental, Vision & Prescription Drug Coverage

• Flexible Spending Accounts.
• Vacation, Sick & Paid Holidays
• Employee Assistance Program
• Employer-Paid Life & AD&D Insurance
• Employer-Paid Short & Long-Term Disability
• Voluntary Accident, Hospital Indemnity, Critical Illness and Life Insurance
• Tuition Reimbursement
• All employment offers will be made within the appropriate salary grade, taking into account key factors such as your location, relevant skills, experience, and expertise. Additionally, select positions may be eligible for a discretionary annual cash incentive program, designed to reward both individual and company performance.

We are committed to building a diverse workforce and do not discriminate based upon race, religion, color, national origin, sex (including pregnancy, childbirth, reproductive health decisions, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, genetic information, political views or activity, or other applicable legally protected characteristics. We also consider qualified applicants with criminal histories, consistent with applicable federal, state and local law. We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform crucial job functions, and to receive other benefits and privileges of employment. REMPREX is a global company and, in order to facilitate efficient collaboration and communication globally, English proficiency is a requirement for all roles unless stated otherwise in the job posting.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities This employer is required to notify all applicants of their rights pursuant to federal employment laws.