Head of Operations & Business Management

Director Operations I
Cincinnati Airport F&B Advertised Compensation: $72,589.00 to $87,986.00
Director Operations I AO175 Purpose: The purpose of the Director of Operations I role is to manage all revenue-generating and operations activities of approximately six restaurants and staff support functions within the location, ensuring all restaurants are clean, staffed, open for business, and operating to high operational and financial standards by holding assigned General Manager(s) and staff accountable. The DO-I is responsible for building a successful relationship with the Landlord, Unions, DBE/Joint Venture Partners, and other stakeholders. Operations
Facilitates the development and implementation of the annual budget, financial forecasts, and other business goals and leads unit management to ensure budgeted sales and profit goals are achieved
Develops, maintains, and fosters the growth of landlord, brand, and DBE partner relationships

Staffing/Deployment
Promotes HMSHost as an employer of choice within the local community
Authorizes hiring, firing, advancement, promotion or any other status change of location associates
Responsible for scheduling managers to ensure the branch has a leader-decision maker on-site during all hours of operations, and that all restaurants have a person-in-charge on-site during all operating hours.
Holds GMs accountable for on-boarding and off-boarding of all restaurant associates, including all activities related to compliance with proper badging requirements, orientation, OJT, and other company training/processes.
Ensures company and branch diversity and inclusion philosophy is understood and actively executed within the restaurants
Reads and understands financial and operational data and reports to monitor progress towards zone goals and assigns associates to meet those objectives
Engages with Ops Controller and regional leadership on financial decisions and enacting needed controls. Is aware of Loss prevention concerns and escalates those concerns to LP personnel.

Product Availability/Working Equipment
Ensures daily orders are prepared and units are stocked with appropriate levels of product and teaches associates these order procedures
Monitor/maintain restaurant equipment, schedule routine service or repairs as needed.
Champions minimization of waste, records as needed and participates in food donation program.

Brand Knowledge/Proficiency
Assesses skill levels of restaurant associates and conducts and coordinates on-the-job and other training/education activities as necessary
Maintains a working knowledge of all applicable brand standards, CBAs, Landlord lease agreements, and all procedures and protocols to maximize brand/landlord/labor relations, and teaches associates these standards
Develops and implements creative strategies to increase revenue

Visual/Vibe/Appeal
Manages the day-to-day activities of associates within the branch
Uses judgment and discretion to resolve customer and associate questions and problems and determines when to refer more complex issues to senior level leaders
Recognizes, understands, and utilizes subordinate leaders' strengths and provides ongoing feedback that reflects on progress against individual development goals and business goals
Implements marketing programs as directed by OSC or brand initiatives, complies with promotional activity, drives revenue and interacts with support teams for AB programming, sales matrix, Coke programming or other as directed.

Maintains an in-depth understanding of all federal, state, and local sanitary, safety, and health standards, and all procedures and protocols to comply with the law
Trains new managers and associates in wellness check protocols and adheres to new COVID 19 requirements.
The Director of Operations - I position as described falls under the Fair Labor Standards act as an Exempt position, under both the Administrative Exemption and the Executive Exemption tests.
The position typically reports to the Regional Director of Operations within the assigned region.
The Director of Operations - I position is expected to work a varied and rotating schedule to be on site at various operating days and hours each week; some opening shifts, during some busy dayparts, and during some closing shifts to monitor GM and restaurant associates' work activities during these different days and times.
The Director of Operations - I position is the first position in a series of branch level leadership positions of increasing scope and complexity
Education and management knowledge: demonstrated through progress toward a bachelor's degree in Hospitality Management or through varying combinations of formal post-secondary education or successful years of hands-on experience managing multiple restaurant concepts and multiple restaurant units.
Restaurant experience: must have demonstrated multi-unit restaurant experience, to include brands and service styles of varying complexity (e.g.: QSR, FSR, Union, Non-Union, etc.), Generally speaking, multi-unit, multi-concept management experience for a minimum of 3 years with underlying overall restaurant experience of 7 years is necessary to be successful in a small branch.
Financial acumen: possesses a solid understanding of the drivers of growth and profitability and how key financial metrics are used; Knows how to drive KPI results through behaviors versus managing the metric.
Demonstrates knowledge of restaurant product and service quality, safety and operations standards, and ability to teach and coach these standards to a team.
Demonstrates the ability to interact with the public, team and various stakeholders in a friendly, enthusiastic and inclusive manner including clients, executive team, union representatives, branded partners and a diverse group of hourly associates.
Demonstrates team management, delegation and issue resolution skills; applied strong coaching behaviors and ongoing feedback on performance.
Managing priorities and problem solving: the ability to manage multiple and concurrent priorities and apply critical thinking to solve problems. Requires the ability to speak, read and comprehend instructions, short correspondence and policy documents, understand menus and brand standards as well as converse comfortably with individuals.