Head of Programme Management

Job Description Description: Job Title: IWC Program Manager

Reports to: Program Director

Job Type: Full Time, Salary, Exempt

Rincon - Building Spaces, Restoring Communities- Who we are:

What began as a small clinic established by young community leaders on the West Side of Chicago in 1972 has grown into one of the largest providers of high-quality and culturally competent services focusing on counseling and crisis intervention services, substance use prevention and treatment, violence prevention, education, case management, community and family services. We are dedicated to rendering compassionate and effective programs to promote the quality of life by catalyzing to advocate, educate and empower individuals and their families.

The Program Manager is responsible for overseeing the daily operations of the Immigrant Welcome Center (IWC) in Kankakee County. This role provides leadership, guidance, and support to on-site Case Managers and Outreach Workers, ensuring effective communication, mentorship, and coordination of services. This position is grant-funded and continued employment is contingent upon Renewal of the grant.

Under the direct supervision of the Chief Program Officer, the Program Manager is responsible for supporting the IWC team in Kankakee County by conducting client intake, engaging in outreach with community stakeholders, and collaborating with the IWC Associate Director to collect, review, and analyze data to ensure program quality. This role involves making data-driven decisions at the site level, preparing reports for the Associate Director to support internal tracking, and contributing to compliance reporting requirements for IDHS.

At Rincon, our commitment to mutual respect, inclusivity, and diversity is woven into the structure of all that we do. Dedication - Embodying effective and transparent leadership and quality client care.

Education – Preventative programming and clinical services based on industry standards, competence and outreach.

Accountability – Consistent service delivery, measurable success, and sensible financial management.

Advocacy – Empowerment, reduction of treatment stigma, and relationship building with partners.

Compassion – Embracing culturally diverse communities and equality through sensitivity to individual needs.

Oversee daily operations of the Immigrant Welcome Center (IWC) in Kankakee, including workflow, outcomes, and performance of Case Managers and Outreach Workers at Rincon Family Center and Duane Dean Behavioral Health Center.

Maintain communication and collaboration with Community Alliance partners; use data to inform evidence-based practices in partnership with the Program Director.

Collect, analyze, and report program data for internal tracking, compliance reporting, and grant requirements; Ensure accuracy of client data in Charity Tracker and promote linguistic and cultural competence across all services.

Conduct outreach and build relationships with referral sources and community partners to provide holistic services for immigrant individuals and families in Chicago and Kankakee.

ensure availability of program resources (books, pamphlets, videos, etc.) Support leadership with data and information for presentations and strategic initiatives.

Participate in regular supervision with the Program Director and seek additional guidance as needed.

Health insurance

• Dental & Vision insurance
• Life insurance
• Short- and Long-Term Disability Insurance
• 403(b) Retirement Plan
• Employee Assistance Program
• The Program Manager must be able to perform the essential functions of the position, which may include transporting charts and files, preparing spaces for group activities (such as moving chairs and tables), and carrying bags or boxes of food or materials for events. Reasonable accommodations will be provided to enable individuals with disabilities to fulfill these responsibilities. Employees are expected to inform their supervisor of any medical condition or invisible disability that may limit physical capability.

Regular travel to

meetings is expected, including frequent local and in-state travel and occasional out-of-state travel for training and professional development.

Monday to Friday

• 8-hour shift
• Weekends or after hours may be needed

Language:

~ Fluency in Spanish; Strong listening, communication, supervision, mentoring, and counseling skills; Knowledge of treatment programs, contracts, and outcome-based planning and implementation.

Understanding of mental health issues, infectious diseases (including COVID-19), and available medical and supportive services.

Fluency in Spanish; Knowledge of community resources and social service agencies.

Bachelor’s degree in human services or a related field strongly preferred.

• Professional certification highly recommended, such as CADC or licensure as LSW, LCSW, LPC, or LCPC.
• 3–5 years of experience in prevention or community education.
• 1–2 years of experience in coalition building.