Graduate Counselor

The Undergraduate Admissions Counselor identifies, recruits, and contributes to increasing the population of admitted and enrolled undergraduate students (freshmen) and is responsible for program development and implementation. The Counselor must be familiar with successful recruitment practices and must have a naturally enthusiastic and persuasive manner to recruit and convert undergraduate students to enroll at Webster University. Additional responsibility for this position will include admissions-related file processing and supporting the Admissions (Transfer, Graduate, International, Online), Financial Aid, Housing & Residential Life, and Visitor Experience and Events operations to increase undergraduate students at Webster USA campuses. This position reports to the Associate Director, Admissions.

Essential Duties and Responsibilities*

Recruitment/Territory Management - 35%

• Recruits new freshmen students to Webster University
• Assists with recruiting plans and events both on and off campus
• Manages an assigned geographic territory and travels to high schools, community colleges, community-based organizations; attend college fairs and conduct special programs across the country.
• Plan all aspects of travel, manage receipts, and prepare travel reports to meet policies and deadlines.
• Represents undergraduate admissions in a public-speaking capacity both on and off campus and maintains records of these activities in SLATE.

• Responsible for counseling and outreach to students, their families, and high school guidance counselors on the admissions requirements and procedures, and works directly with them to resolve extenuating circumstances, complaints and appeals
• Manages data, prospects, applicants, and recruitment territories through the SLATE (CRM) system to enhance student relationships, communication timelines to connect students with other areas of the university.
• Cultivate student applicant pool and assist with the transition to campus for incoming students
• Determines eligibility of applicants for admissions based on analysis of the admission application, transcripts, standardized tests, and supplemental documentation in accordance with university guidelines and enrollment objectives
• Utilizes professional judgement to analyze the complete student file to determine full admission, admission by exception, denial or to send the application on for further review.
• Responds to inquiries regarding admissions status from prospective students within established time benchmarks and service delivery protocols.
• Provides assistance to prospective students regarding admissions and other university requirements and process
• Provides information to prospective students and families regarding general admission, financial aid, and work study through different communication means, including presentations.
• Updates information in SLATE and other university systems.
• Maintains a high level of working knowledge of university information, organization, opportunities, and policies.
• Responsible for counseling special populations that may include but are not limited to athletic, rural, urban, conservatory, and competitive scholarship students.

• Assists and participates in a variety of on-campus and off-campus recruitment and yield programs, virtually and in person
• Implements recruitment activities such as application workshops, information sessions, financial aid information sessions and outreach presentations.

Other duties and Assignments - 5%

• Cultivates working relationships with university schools and colleges, departments, counselors and advisors to enhance student service and satisfaction as well as establish community contacts
• Reports statistical data on programs, projects, SLATE cases and travel activities
• Serves on internal committees and task forces and participates in work groups to support the mission of Enrollment Management and Webster University.
• Duties as assigned.

QUALIFICATIONS FOR APPOINTMENT

• Skill in operating a computer and supporting software
• Knowledge of immigration rules and regulations.
• Knowledge of college admissions policies and procedures.
• Skill in reviewing/evaluating transcripts.
• Strong interpersonal communication skills.
• Ability to demonstrate cultural sensitivity and diplomacy.
• Ability to effectively communicate in oral and written form.
• Ability to learn recruitment travel planning and proactive organizational skills.
• Ability to learn institutional systems and databases.
• Ability to learn and apply applicable federal, state, and institutional regulations.
• Ability to work independently without direct supervision.
• A working knowledge of higher education within the United States.