Head of Operations & Business Management

About Us sunday is building the fastest, simplest way to pay in restaurants. We believe great products should feel obvious, not complicated, and we focus relentlessly on keeping things simple while earning trust from restaurants and guests at every interaction. Today, sunday powers payments in thousands of restaurants across the US, UK, and France, helping operators turn tables faster, increase tips, and unlock valuable insights. We push ourselves to go beyond what’s expected, building with ownership, moving fast, and scaling with ambition as we tackle our biggest growth opportunity in the US.

About The Role As Head of Revenue Operations , you will be responsible for instrumenting, designing, and managing our key GTM systems (e.g., Salesforce, Salesloft, Nooks) to support and align our teams across the revenue funnel. This is a pivotal role for a seasoned RevOps leader and builder capable of translating ambitious business strategy into robust, scalable operational frameworks that directly enable our expansion across SMB, mid-market, and enterprise clients.

Systems & Technology Oversight Own the Revenue Operations tech stack strategy, including CRM, sales enablement, and analytics tools.

Set priorities and direction for system enhancements, integrations, and data governance, and optimize for scale, adoption, and business impact.

Ensure GTM data is clean, auditable, and decision-grade across all systems.

Implement controls to maintain data integrity and compliance.

Process Improvement & Change Management Anticipate growth bottlenecks and build infrastructure to support 2x, 5x, 10x scale.

Lead process improvements and automation to enable hyper-growth and drive cross functional GTM coordination.

Lead change management efforts to ensure adoption and long-term success of operational initiatives.

Systems Strategy & Architecture Define the long-term GTM systems architecture, ensuring tools, data, and processes align with how sells, renews, and grows.

Partner with the GTM, Sales, Finance, and Data teams to align systems and processes with company growth objectives.

Extend Salesforce to the broader GTM stack - integrating systems that enable seamless execution from Lead to Opportunity and Quote to Cash.

Design clean, reliable data flows between Marketing, Sales, Success, and Finance, creating a single source of truth for customer and revenue data.

Evaluate and manage vendors, ensuring integrations meet standards for data quality, scalability, and governance.

Salesforce & Ownership Serve as the architect and owner of Salesforce, the core platform at the center of the GTM stack.

Manage Salesforce end-to-end - including data model, automation, security, and reporting frameworks.

Define roles, permissions, and data hygiene standards to ensure security, accuracy, and consistency across all GTM functions.

Establish documentation, change management, and version control to maintain reliability and traceability of system changes.

Build and mentor a future GTM Systems & Data team as the company scales.

Partner with Enablement and Ops leaders to drive adoption, training, and system hygiene.

Serve as a trusted advisor to GTM and Finance leadership - balancing innovation, control, and data-driven insight.

Salesforce, CPQ, integrations) with a focus on automation, scalability, and usability

Use data to drive strategic decisions and establish clear KPIs for pipeline health, conversion, and rep productivity

Ensure data hygiene, process integrity, and compliance across GTM systems

Collaborate cross-functionally with Marketing, Product, and Customer Success to align revenue strategies and optimize acquisition, expansion, and retention efforts

Define and execute the GTM technology strategy and multi-year roadmap, ensuring alignment with Plaid’s scaling needs, evolving GTM motions (sales-assisted, enterprise, partnerships), and long-term business objectives.

Architect, evolve, and maintain scalable CRM (Salesforce) and GTM system solutions across the full go-to-market stack, including integrations with billing, CPQ, marketing automation, analytics, and internal data platforms.

Own GTM systems governance and data integrity, including tooling standards, data models, access controls, and operational hygiene. Establish guardrails that balance speed and flexibility with consistency, compliance, and long-term maintainability.

Manage GTM technology vendors and budgets, including tool evaluation, contract negotiation, renewal planning, and ROI assessment.

Partner closely with Sales, Marketing, Customer Success, RevOps, Finance, Product, and Engineering to intake demand, prioritize initiatives, and deliver solutions that improve GTM workflows, seller productivity, and customer outcomes.

Lead a cross-functional AI enablement effort across GTM, responsible for evaluating emerging AI tools and capabilities, designing scalable processes, and overseeing technical deployment. Drive responsible adoption of AI automation to improve seller efficiency, data quality, forecasting accuracy, and customer engagement.

Drive change management and adoption, ensuring new systems, tools, and processes are successfully rolled out, documented, and embraced by GTM teams through enablement, training, and feedback loops.

Salesloft, Salesforce, Hubspot, Nooks, Docusign) and processes supporting marketing, sales, and account management, including CRM, automation tools, and analytics platforms

Lead the design, implementation, and scaling of revenue operations infrastructure to support growth from $25M to $50M+ ARR

Support sales and revenue and technical implementation leadership with sales enablement and training where appropriate to help ramp new hires up on our tools and sales playbook

Drive Salesforce customization, integration, and optimization to align with business needs, including building sales methodologies into the platform

Rebuild and modernize the CRM and data infrastructure to support a scaling GTM org, while building reporting and analytics from the ground up.

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