Medical Front Desk Receptionist - 2nd Shift

Dental insurance

• Health insurance
• Training & development
• Urgent Care Front Desk Insurance & Billing SUPERHERO WANTED! (Help Us Keep Life Uninterrupted!

At American Family Care, we're not just treating patients - we're revolutionizing how people access healthcare. As the nation's leading urgent care provider with over 200 clinics across 26 states, we're looking for a detail-oriented Medical Receptionist to be the face of our clinic and the first step in our patient-first approach.
You're not just answering phones - you're our revenue protection specialist and patient financial counselor. As our front desk receptionist, your precision with insurance verification directly impacts both patient experience AND our clinic's financial health. We're specifically looking for someone who excels at resolving insurance and billing challenges while maintaining high patient satisfaction.
Your ability to accurately verify coverage, explain costs clearly to patients, and ensure clean claims will be your most valuable contribution.
Meticulously verify coverage BEFORE services are provided, prevent claim denials, and maximize revenue capture
Excel at Financial Counseling: Confidently explain costs, billing processes, and insurance complexities to patients in a way they understand
Solve Billing Problems: Proactively identify and resolve insurance discrepancies and billing issues before they impact revenue
Deliver exceptional service even during difficult financial conversations - keeping patients happy while handling payment matters
Be the Face of AFC: Greet patients with the warmth and professionalism that makes AFC stand out in healthcare
Own the Front Desk Flow: Process payments, schedule appointments, and manage patient check-ins with lightning efficiency
You have experience with insurance verification and medical billing (non-negotiable!).
You've worked as a Medical Receptionist, Administrative Assistant, or in any Customer Service role in a medical office setting.
You're tech-savvy with medical billing software and EMR systems.
You have excellent problem-solving skills and can find billing solutions that work for both patients and the clinic.
You maintain a positive attitude even when dealing with challenging financial conversations.
Develop highly marketable skills in medical billing and insurance - some of the most in-demand talents in healthcare.
Receive specialized training in insurance verification and patient financial counseling.
Make a dual impact: help patients navigate healthcare costs while ensuring our clinic remains financially healthy.
Build transferable clerical and revenue cycle management skills that are valuable across the healthcare industry.
Be part of healthcare innovation that's expanding nationwide.
Clear Career Path: Grow with AFC into roles like Billing Specialist, Revenue Cycle Analyst, or Front Desk Supervisor - or move into clinic leadership and management as we continue expanding to 500+ locations.
As a full-time team member, you'll receive:

• Medical, Dental & Vision Insurance (available after 30 days)
• Mental Health & Prescription Coverage
• Health Savings Account (HSA) with employer contributions
• Short & Long-Term Disability + Life Insurance
• Employee Assistance Program (free counseling sessions)
• We invest in your well-being so you can bring your best self to work-every shift, every patient.

Location: Our state-of-the-art urgent care facility
Schedule: Full-time with flexible shifts (some evenings/weekends)
High school diploma required; X-Ray Teah, Medical Assistant or related certification is a plus Active BLS certification required or must be obtained within defined onboarding period.
Ready to Help Patients Live Life, Uninterrupted? Join the AFC team that's redefining urgent care across America. Bruce Irwin's vision to provide the best healthcare possible in a kind and caring environment while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
AFC is an Equal Opportunity Employer and makes all employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity or expression, age, national origin, disability, veteran status, genetic information, or any other status protected by applicable law. We are committed to building a team that represents a variety of backgrounds, perspectives, and skills, and we believe that diversity drives innovation and excellence in patient care.
AFC is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment. To request accommodation during the application or interview process, please contact us at View email address on click.appcast.io anticipated pay range for this position is $18.00 to $22.00 per hour. Actual compensation may vary based on a variety of factors, including but not limited to relevant experience, skills, education, certifications, internal equity, and market conditions. Compensation: $18.00 - $22.00 per hour
We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.
American Family Care has pioneered the concept of convenient, patient-centric healthcare. Today, with more than 400 clinics and 800 in-network physicians caring for over 6 million patients a year, AFC is the nation's leading provider of urgent care, accessible primary care, and occupational medicine. Ranked by Inc. magazine as one of the fastest-growing companies in the U.AFC's stated mission is to provide the best healthcare possible, in a kind and caring environment, while respecting the rights of all patients, in an economical manner, at times and locations convenient to the patient.
We invite you to grow with us and experience for yourself the satisfying and fulfilling work that the healthcare industry provides.
Please note that a position may be for a company-owned or franchise location. Each franchise-owned and operated location recruits, hires, trains, and manages their own employees, sets their own employment policies and procedures, and provides compensation and benefits determined by that franchise owner. Company-owned locations provide a comprehensive benefits package including medical, dental, vision, disability, life insurance, matching 401(k), and more.