Head of Operations & Business Management

EP!C is comprised of families, staff, volunteers, and community members working together to support individuals with intellectual and developmental disabilities and their families with unique educational, residential, employment, and clinical programs tailored to each individual's abilities and needs. We began as a small, community-organized network of Peoria families in 1950 who took an innovative approach to disability by emphasizing ability over disability. We have since grown to serve individuals of all levels of ability residing across 15 counties in Illinois from finding funding to the best program and service.

When our employees succeed, the people we support succeed. At EP!C, you'll have the opportunity to lead an incredible team while making a meaningful difference in the lives of individuals with intellectual and developmental disabilities every single day.

About the Role

Responsibilities include establishing and maintaining standards for accuracy, productivity and reliability, managing the daily functions of the business, preparing annual performance reviews, and ensuring compliance with regulatory and legal rules.

Lead, coach, and supervise Team Leads and Direct Support Professionals while building a positive, accountable, and engaged team culture

Oversee multiple community-integrated homes

Ensure individuals receive safe, high-quality, person-centered supports

Maintain compliance with state regulations, licensing standards, HIPAA, and agency policies

Promote positive relationships with individuals served, families, guardians, and community

Ensure all abuse and neglect allegations are properly reported as a mandated reporter

Manage scheduling and staffing & Track attendance, PTO, and payroll functions

Maintain program records and compliance documentation

Required:

Must have a High School Diploma or GED.

Valid Driver's License

Supervisory or management experience

Strong leadership and communication skills

Excellent organizational and time management skills

Ability to work independently while supporting multiple locations

Preferred:

Bachelor's degree in human services or related field

Experience supporting individuals with Intellectual and Developmental Disabilities (IDD)

Experience in Community Living Services or residential programming

Knowledge of Illinois DHS/CILA regulations

Experience with scheduling, payroll, and compliance documentation

*Equivalent education and experience may be considered.

Why Join EP!C?

At EP!C, you'll have the opportunity to lead an incredible team while making a meaningful difference in the lives of individuals with intellectual and developmental disabilities every single day.

When our employees succeed, the people we support succeed.

403(b) Retirement Plan

Paid Time Off

Employee Fitness Center

Discounted Gym Membership

Professional Development

Continuing Education Opportunities

EP!C is seeking a dedicated and compassionate CLS Operations Manager to oversee Community Living Services for individuals with intellectual and developmental disabilities (IDD).

This leadership role is responsible for supervising Team Leads and Direct Support Professionals, ensuring high-quality residential services, maintaining regulatory compliance, and creating a positive environment where both employees and the people we support can thrive. If you're an experienced leader who values teamwork, accountability, and person-centered care, we'd love to hear from you.

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