Head of Operations & Business Management

Position PurposeTo meet or exceed the expectations of our clients, each and every time we are of service to them. To help fellow team members in your department as well as other departments when they may need it. TasksResolve problems concerning transportation, logistics systems, imports or exports, or customer issues.Collaborate with other departments to integrate logistics with business systems or processes, such as customer sales, order management, accounting, or shipping.Maintain metrics, reports, process documentation, customer service logs, or training or safety recordsProvide guidance to logistics specialists, planners, or schedulersFacilitate inbound or outbound logistics operations, such as transportation or warehouse activities, safety performance, or logistics quality management.Coordinate comprehensive logistical or reverse logistical functions for product life cycles, including acquisition, distribution, internal allocation, delivery, recycling, reuse, or final disposal of resources.Correspond with suppliers or customers to improve supply chain efficiency or sustainability.Facilitate distribution center operation to ensure achievement of cost, productivity, accuracy, or timeliness objectivesAssist with the execution of negotiating transportation rates or servicesAnalyze the financial impact of proposed logistics changes, such as routing, shipping modes, product volumes or mixes, or carriers.Recommend optimal transportation modes, routing, equipment, or frequency.Monitor product import or export processes to ensure compliance with regulatory or legal requirements.Participate in carrier management processes, such as selection, qualification, or performance evaluation.Assist in the development of risk management programs to ensure continuity of supply in emergency scenarios.Plan or advise on material flow management systems to meet production requirements.Facilitate policies and procedures for logistics activitiesCommunicate freight transportation information to customers or suppliers, using transportation management, electronic logistics marketplace, or electronic freight information systems, to improve efficiency, speed, or quality of transportation servicesEstablish or monitor specific supply chain-based performance measurement systems.Execute specific customer requirements, such as internal reporting or customized transportation metrics.Ensure carrier compliance with company policies or procedures for product transit or deliveryReview global, national, or regional transportation or logistics reports for ways to improve efficiency or minimize the environmental impact of logistics activities.Give proof of deliveries, flight information, shipment history and other computer accessed information upon client request.Utilize the computer system on every call received or made.Accrue accurate cost, looking out for the financial interest of our clients and PGL.Send out information to start the preliminary carrier claims process.Education and ExperienceYears of Experience: 5-7 Years experience with increasing levels of responsibility working directly for a 3PL / Freight Forwarding companyEducation: Industry related degree and/or certificationKnowledgeTransportation — Knowledge of principles and methods for moving people or goods by air, rail, sea, or road, including the relative costs and benefits.Customer and Personal Service — Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.Administration and Management — Knowledge of business and management principles involved in strategic planning, resource allocation, human resources modeling, leadership technique, production methods, and coordination of people and resources.Production and Processing — Knowledge of raw materials, production processes, quality control, costs, and other techniques for maximizing the effective manufacture and distribution of goods.Public Safety and Security — Knowledge of relevant equipment, policies, procedures, and strategies to promote effective local, state, or national security operations for the protection of people, data, property, and institutions.Personnel and Human Resources — Knowledge of principles and procedures for personnel recruitment, selection, training, compensation and benefits, labor relations and negotiation, and personnel information systems.Computers and Electronics — Knowledge of circuit boards, processors, chips, electronic equipment, and computer hardware and software, including applications and programming.Education and Training — Knowledge of principles and methods for curriculum and training design, teaching and instruction for individuals and groups, and the measurement of training effects.Mathematics — Knowledge of arithmetic, algebra, geometry, calculus, statistics, and their applications.Economics and Accounting — Knowledge of economic and accounting principles and practices, the financial markets, banking and the analysis and reporting of financial data.Management of Personnel Resources — Motivating, developing, and directing people as they work, identifying the best people for the job.Time Management — Managing one's own time and the time of others.Monitoring — Monitoring/Assessing performance of yourself, other individuals, or organizations to make improvements or take corrective action.Reading Comprehension — Understanding written sentences and paragraphs in work related documents.Written Expression — The ability to communicate information and ideas in writing so others will understand.ToolsDesktop computersFacsimile machinesLaptop computersSpecial purpose telephonesMulti-line telephone systemsTechnologyCompliance softwareElectronic mail softwareEnterprise resource planning ERP softwareWarehouse management system WMS software (Deposco)Customer resource management CRM softwareLogistics and supply chain software (CargoWise ediEnterprise)Spreadsheet softwareMicrosoft Excel and other office applications

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