Head of Product | Tech
eTeam Inc
Product Manager - Sales and Support Tech with Generative AI / Agentic AI experience
The ideal candidate will have a strong background in product management, with a specific client and track record on leveraging Generative AI to enhance customer experience and drive business growth.
Product Strategy and Vision: Develop, articulate, and champion a clear product vision and strategy for Sales and Support technologies, incorporating Generative AI capabilities to innovate and improve customer interactions.
Market Research and Analysis: Conduct thorough market research to identify customer needs, market trends, and competitive landscape. Use these insights to inform product development and positioning.
Roadmap Development: Create and maintain a detailed 4-quarterly product roadmap that aligns with business objectives and customer needs. Partner closely with engineering, UX design, sales, legal, and support teams to ensure successful product development and launch. Customer Engagement: Engage with customers & key stakeholders to gather feedback, understand pain points, and validate product concepts. Performance Metrics: Define and track key performance indicators (KPIs) to measure product success and identify areas for improvement. Use data-driven insights to make informed decisions.
Stay updated on the latest advancements in AI and apply them to product development. Collaborate with business, engineering, and data science teams to prototype, validate, and launch AI-powered features that drive automation, personalization, and efficiency.
Bachelor's degree in Computer Science, Engineering, Business, or a related field. MBA or advanced degree is a plus.
- Technical Skills: Strong understanding and track record of implementing Generative AI / Agentic AI technologies and their applications in the Sales and Support domain. Experience with Leading AI Platforms: Experience with industry-leading AI ecosystems such as Microsoft Azure OpenAI Service, Amazon Bedrock, or AWS SageMaker is highly desirable. Familiarity with integrating these platforms into enterprise-scale CRM and support systems is a strong advantage. Ability to interpret complex data and make data-driven decisions.
- Strong project management skills and attention to detail.
Vacancy posted 4 days ago
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