Head of Finance and Operations (Remote)

Finance Operations ManagerJLL empowers you to shape a brighter way.Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. Whether you've got deep experience in commercial real estate, skilled trades or technology, or you're looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.POSITION SUMMARY The Finance Operations Manager leads financial and accounting operations for a JLL PDS dedicated Projects account. The role provides end-to-end oversight of Principal project invoicing, billing, forecasting, accruals, reporting, account setup, and financial systems while serving as the primary financial liaison among the client, Project Managers, suppliers, Finance, and internal stakeholders. This position manages and develops finance support resources, safeguards data accuracy and policy compliance, resolves financial issues, and drives continuous improvement across account finance processes.Key Responsibilities Leadership, Training, and Operational Oversight * Manage, mentor, and provide performance feedback and professional development support to the Financial Analyst and finance operations support resources. * Provide oversight, guidance, and training for invoice tracking, approvals, E1 entry, invoice log maintenance, forecasting, and accrual activities. * Lead training for Project Managers on client requirements, project forecasting, work-completed values, and monthly accruals. * Foster a collaborative, service-oriented environment focused on accuracy, efficiency, accountability, and continuous improvement.Invoice Management, Billing, and Accounts Coordination * Oversee the end-to-end project invoice workflow, including monitoring the Tier 2 submission email alias, tracking approvals, escalating delays, and monitoring all project invoicing. * Prepare customized manual invoices and comprehensive project invoice bundles, including applicable trackers and supporting documentation. * Prepare and submit account fee invoices in accordance with client agreements, company standards, and required client submission processes, including Supplier Web. * Enter invoices in PeopleSoft, assign JLL invoice numbers, bundle invoices for corporate accounting review, and add approved invoices to project bundles for client submission. * Coordinate with Finance on Accounts Receivable and monitor and report on JLL Accounts Payable processes. * Lead the timely resolution of invoice issues, discrepancies, and approval exceptions with clients, suppliers, Project Managers, Finance, and internal teams.Account Setup, Allocations, and Fee Administration * Coordinate with Finance to add projects in PeopleSoft and establish required contracts and account records. * Assist with entering new projects into applicable financial systems and ensure timely and accurate system setup. * Maintain account and market allocations and fee-share information in trackers and financial systems. * Prepare Intercompany Fee Share and DCF documentation and monitor account and market fee shares within Certinia.Forecasting and Accruals * Provide oversight of Project Manager forecasting and accrual processes and promote consistent application of client and account requirements. * Attend monthly project accrual calls with the Financial Analyst and each Project Manager. * Assist Project Managers in determining work-completed values and monthly accrual amounts. * Financial Reporting, Analysis, and Data Integrity * Review and confirm the accuracy and completeness of monthly financial reporting, metrics, and performance indicators. * Provide financial analysis and reporting support to account leadership, Project Managers, Finance, and client stakeholders. * Monitor financial data and system configurations and ensure timely updates across reporting platforms. * Maintain data integrity across financial systems and support month-end and year-end close activities as needed.Client and Stakeholder Management * Serve as the primary financial contact for the Account and the central point of contact for financial questions and issues. * Attend financial review calls with the client and internal stakeholders as a key finance representative. * Build effective working relationships with client contacts, Project Managers, suppliers, Finance, corporate accounting, and internal account teams. * Communicate financial requirements, risks, variances, and issue-resolution status clearly and professionally.Systems, Process Improvement, and Compliance * Develop and maintain working expertise in Salesforce, Certinia, PeopleSoft, E1/Spend, Supplier Web, and account tracking tools. * Identify and implement opportunities to streamline workflows, improve controls, enhance reporting accuracy, and optimize financial systems and processes. * Ensure compliance with JLL financial policies, procedures, internal controls, client requirements, and applicable account standards.Required Qualifications and Experience * Min 5 years experience managing finance operations, project accounting, invoicing, billing, forecasting, accruals, or related account finance activities. * Demonstrated ability to lead or oversee team members, provide training, and coordinate work across multiple stakeholders. * Strong analytical skills with the ability to review financial data, identify variances, validate accuracy, and resolve discrepancies. * Advanced proficiency in Microsoft 365, particularly Excel. * Experience with enterprise finance and project systems. Knowledge of PeopleSoft, E1/Spend, Salesforce, and Certinia is strongly preferred. * Strong written and verbal communication skills, sound judgment, attention to detail, and the ability to manage competing priorities and deadlines.Location: Remote -Phoenix, AZ